Stats Check! ;)
For the month of January 2023, Who was the person with the best pitch rate?
Alexandra Kelly
On what date did VCP 2.0 launch?
February 15 2022
What is the new VCP Email contact?
vitalcarepremier@petco.com
When an SP wants a guest to sign up, what is the biggest lie that is told?
You can cancel at anytime
For MTD stats on Jan 26, who had the highest RD pitch rate?
Sashia
When was the VCP Companion plan launched?
January 30, 2022
If a guest calls in with a valid financial hardship reasoning for cancellation what should be done?
Approved Resolution: Cancel right away as a courtesy for them
What is the most heard statement from a guest when told of the T&C
I was never aware and if i was I would have never signed up
Who topped the MTD save rate up until Feb?
Tujana
What was sent out to the VCP customers from Petco about the rebranding?
A Small gift, a flier announcing the change and a coupon for wholehearted
What changes were made in regards to cx being missed informed at the time of purchase in salesforce?
Misinformed at time of purchase box should be ticked in salesforce with the store number added to file with detailed information of what was relayed
When told of the annual commitment, what does a "entitle Karen." customer would say?
Get me a supervisor now!
For MTD dropped on Jan 18, who topped the save rate section?
Samantha
How can a VCP get their coupons to last more than 45 days?
sign up for Petco Pay Card
What is the timeframe for the VC Grace Period?
72 Hours
What does a guest say when you asked if they took notice of the T&C?
who takes the time to read the T&Cs
On Dec 20, Who got 100% for their daily rate?
Janicia
What is the name of the promotion going on in February?
Breaking di Bank!
What is the new save rate percentage?
45%
When the queue spikes, what is the ONE statement you don't wanna hear?