Watches & Jewelry
Total retail value of W&J product shipped to the 2025 Palm Springs High Jewelry event
What is $191 Million?
97% quality checks
Number of LVA clients impacted by quality concerns in Q1 of 2026
What is 6K?
This is the current lead time for repairs
What is 4-6 weeks?
This is the number of clients served in Care Services in 2025
What is 150,000
This jewelry repair is 60% of all new sale alterations
What is the FOC extension of 4cm?
Total number of LVA associates trained on Quality in 2025
What is 2,500?
This is the number of associates in Care Services
What is 380?
This is the discount an Employee receives on Care Services
What is 30%?
True or False:
We repaired a Bushido Automata watch in our Legacy Repair Center
True!
This is the % of Repairs that are over 5 years old
What is 64%?
This is the longest tenure of an artisan working in production
What is 30+ years?
Dropping off an item for repair in a Louis Vuitton store is one way to reach Care Services. This is another way.
What is through the Louis Vuitton App?
Total retail value of W&J refreshed stock for 2025
What is $12 Million?
Refresh total for LVA yearly
What is $9M?
Percent of clients are first time LV clients
What is 16%?
6% of LV Clients use Care Services and they generate this % of overall Sales
What is 11.3%?
Accuracy of the Spin Time Taiko Watch
What is 8 seconds per day?
This influential industrial designer is collaborating on the Horizon Aluminum product
Who is Marc Newson?
This is the first repair center opened in the US
What is Ontario, California?
In this stage of product design, the ability for a product to be repaired is integrated into the process.
What is the earliest stages of product design?