SOTI
How many versions of SOTI does our team utilize?
2
What page contains the company's standard devices?
Common Business Rules
What Status does Progressive Roofing go into after a device has been delivered?
Progressive Roofing holding
What is the name of the Cradlepoint Managment portal?
Netcloud or NCM
What does SLA stand for?
Service Level Agreement
What is something you can do via SOTI for Androids but not for Apple products?
Remote control the device
How many companies beginning with V does WMS manage and what is/are they?
1, Valley Yellow Pages
What is the difference between WOC and On Hold Status?
WOC- Device has been delivered or tasks completed and we are waiting on confirmation
On Hold- We cannot proceed without information
How much is the most expensive Network Extender?
$2999.99
What two companies list their approvers by department?
Sundt and American Civil
True or False: DEPed devices enrolled in SOTI allow you to remove activation locks from Apple devices
True
True or False: Anyone with a Newton login can suggest page edits
True, if they are a moderator its immediate. If they are not, it must be approved
You go to close a ticket for no response, but notice the device that was ordered hasn't been activated. What should you do?
Put into pending activation status
Who do you assign Procraft Cradlepoint orders to?
Nicole Perez
When receiving a text response from a data usage alert that creates a ticket, what do you do with that ticket?
Update the company
Put the name and number in the summary line
Paste the text in internal
Assign JB
How many of our companies utilize SOTI? And what are they?
5
Tarlton
Saputo
Swinerton
Prism
Progressive
(Will accept 4 since Saputo does not enroll anymore)
How do you add a Newton page to your favorites on your home page?
Click the star in the upper right corner
After a warranty has been activated and the defective device is being sent back, what status does it go into?
In Transit to Carrier
What is our most commonly ordered Cradlepoint at this time?
AER1600
How do you remove a Google lock from an Android device if you do not have the account login information?
Options:
1. Send to Samsung
2. Remote in restore old software
3. You cannot
What devices does Swinerton enroll in SOTI?
Foreman iPads
Exaktime iPads
Sunscreen iPads
Why is Newton named Newton? (2 reasons)
In honor of Vince Newton
The scientist
What status in PT is 06 and when does an asset go into that status?
06- Suspend (Seedstock PTN Hold)
When you split a device from a line
A cradlepoint arrives but has an error message that it is not setup to read the SIM card correctly. What should you check to see if its setup correctly?
How many KAMs are there?
200 point bonus if you can name them all
5
Shapiro, Perdichizzi, Sikes, Fuller, James