ED@HOME
Is ED@HOME Conducted overnight?
What is "no"
A member expresses suicidal ideations. What screening should you complete before transferring to 911/988?
Suicide Screening / C-SSRS Tool
A visit is unconfirmed in commons and Skedulo
What is "call member to confirm visit"
An AC3 completes their own outreach attempt
What is "that is fine for them to do"
Who uses the provider assignment tool in CTC?
What is "call takers and dispatchers" / only the scheduler is not using the provider assignment tool.
When is a member called to confirm their address/provide ETA for ED@HOME?
What is "after determining an appropriate ETA for the visit (if submitted the previous day) or after the A(C3) gives you their ETA.
A member expresses suicidal ideation and hangs up/ does not answer your callback attempts
What is "Escalate to 911 for a welfare check and update VUC"
Visit is confirmed in Skedulo/ any need to check the commons timeline?
A provider is asking for help assigning an outreach in the market channel
What is "help them assign the outreach and say MIC will go today if time allows"
The provider assignment tool is notifying "at capacity".
When do you add the rendering APP to ED@HOME?
What is "when Ac3 arrives on scene"
Member calls in at midnight and scores moderate on the suicide screening tool. What should you do?
AC3 is not en route to their FPC visit 30 mins before it starts.
What is "slack the AC3 asking if they are en route"
Does an AC3 have to go to an outreach?
What is "no" they go if time allows
You complete a 911 xfer / does this need a provider assigned ?
What is "yes". they need to document the transfer in EHR.
What if an AC3 advises that they do not feel safe on scene of the ED@HOME and need to leave?
What is "encourage them to exit the ED@HOME immediately for safety concerns and update the CCM so a staff safety report can be entered"
Member makes suicidal statements but directly asks you to not call PD and hangs up on you and does not answer your callback.
What is "call 911 for welfare check and update VUC"
Member is asking for a time change on his/her FPC visit. What do you do?
A(C3) calls CTC for an outreach ED@HOME escalation. Which CTC do you notify to complete the escalation?
What is "let the markets primary dispatcher know"
What hours can we use the provider assignment tool?
What is 0730-2200?
What is "call 911 for welfare check and update VUC. Potentially submit a Member safety event as well due to the MA not following proper escalation procedures"
You are unsure of a suicidal members location and they said they are not at home/ but you feel the need to call 911 for a welfare check, what do you do?
What is "call 911 and provide them with the info you have even if member said they are not home".
You notice safety concerns on a member visit requiring 2 people but the 1 AC3 is almost on Scene. What do you do?
What is "call the AC3 right away to notify and loop in the CCM for next steps"
What should you verify before dispatching an outreach visit? (not location)
What is "the need for the outreach"
Who has reset the provider assignment tool everyday so far? (Soon to be an overnight workflow)
What is "Antonio"