Retail
Why do you wear close toed shoes?
To prevent injuring your toes or foot
Who are you working to support in a human services job?
other people
Name 3 different zone 1 jobs in the Food Service industry.
Busser, server, dishwasher, cafeteria staff, barista
What is a natural resource?
Something that you find in nature, things you can plant/grow or raise/nurture from a "baby", things you can harvest or dig from the earth
Name a category of businesses that fall in the hospitality industry.
Restaurants, hotels, amusement parks, movie theaters
What do you do when a product needs to go on a high shelf?
Use a store provided ladder or stool
Name an important soft skill you will need to have.
good listening skills, verbal and/or written communication skills, ability to regulate your emotions, organization, punctuality
Name one safety rule in a food service job.
wear gloves, wash hands, wear hair net, wear non-slip shoes, clean up spills immediately
Name 3 kinds of equipment you might use in a natural resource or agricultural occupation.
heavy machinery, saws, lawn care equipment, chemical sprays, hand tools, safety equipment
What does time management have to do with working in the hospitality industry?
People are counting on you to get a job done. Often one job depends on another to get their work done so they can complete their tasks.
Name one retail site.
Tops, Paton's, Country Max, Tractor Supply, Eartharella (ish)
Name a human service job site.
Laurel House, PCC, Vienna Gardens, Business and Banking (ish)
Name a food service site.
Depot 25, Winged Pheasant, PCC, Orchard Cafe
Name a natural resource or agricultural work site.
Fish Farm Market, Happy Tails (ish)
Name a hospitality worksite
Fairfield, Depot 25
How long should you expect to be on your feet as a retail employee on a 5 hour shift?
5 hours
What is empathy?
Being able to recognize and understand they way someone else feels and to take that into account when you communicate with them
How long should you expect to be on your feet as a server or dishwasher on a 5 hour shift?
5 hours
True/False You will ALWAYS be outside in the natural resource career field
False - Companies need people to answer phones, make appointments, order materials. Greenhouse employees spend time inside. People who drive trucks or tractors are not necessarily outside all the time; they are in a vehicle or maybe a warehouse.
What is active listening?
Paying attention to someone when they speak to so you can respond appropriately.
If a customer becomes angry, what do you do?
Get a manager or supervisor
Explain why communication is important in the Human Services industry?
Your job involves helping/guiding people access/do/get something they need
Why is communication important in the food service industry?
servers - need to communicate with customers and kitchen staff to get orders right, respond to customers, talk about specials
dishwashers - need to communicate with kitchen and dining room staff to make sure there are enough clean plates, silverware, etc.
cooks - need to communicate with servers about orders, when food is going to be ready
Why would good communication skills be necessary in the natural resources industry?
You will need communication skills to work with customers, co-workers, and your boss. Listening to directions and other information, communicating a need for equipment or information, clarifying directions or steps in a process
Explain why communication is a valuable skill in the hospitality industry.
Hospitality involves making other people feel comfortable and enjoy whatever they are doing at or with your place of work