Customer Service and Store
What does "The customer is always right." mean?
Workers should try to meet all the customer's needs.
What should you be sure to do when completing a job application?
Be honest and give accurate information!
What should you do when you are greeted by the employer at a job interview?
Introduce yourself, smile and say, "Hello!" We used to offer our hands for a firm handshake, but in the days of COVID, this is changing.
What are employers looking for when they are hiring workers?
Employers are interested in people with strong work ethic and can be trained to be successful in their jobs.
Give an example of PPE.
PPE can include gloves, safety goggles, masks, and more.
Good customer service techniques include being ... and ... .
polite and helpful
What should you do to make sure you can complete the application neatly with no mistakes?
Make a copy of the application when you get it so you can do a rough draft and a final draft.
What should you take to a job interview?
You should take your resume and portfolio.
What happens to the team when employees have poor attendance because they call in sick often?
When people call in sick, co-workers have to pick up the slack and work harder. This makes it difficult for the team.
What is OSHA concerned with?
OSHA stands for Occupational Safety and Health Administration. OSHA is concerned about employee safety.
When you are working at the school store and there are no customers, you could...
restock the shelves..
What should you do before you list people as reference on a job application?
What should you focus on talking about during a job interview?
You should focus on your work skills and strengths.
What is meant by this, "Employers are looking for quantity and quality from workers"?
Employers expect workers to be productive and do good work.
What is a pathogen?
A pathogen is a germ that causes illness.
When can workers make a purchase for themselves?
Workers should purchase items only if they are on break.
When completing a job application, what should you use to write with?
a pencil? black or blue pen? marker? red ink?
Black or blue pen should be used to neatly fill in the application.
What questions should you ask during a job interview?
You should ask about the company.
True or false?
Employers do not want employees to be on social media and using their cell phones.
True! Many workplaces do not even allow workers to have their cell phones with them while they are at work.
What is an example of universal precaution in nurse assisting?
putting on gloves every time you work with a patient
Putting on gloves only if the patient looks dirty
An example of universal precaution includes putting on gloves each and every time you work with a patient.
What should the worker do if they have a very angry customer and have tried everything to please the customer, yet nothing has worked?
The worker should get the supervisor to help.
What should you think about when picking people to ask to be references?
Be sure to ask people who can speak highly of you.
What should you do after you leave the interview?
You should send a thank you note and follow up with a phone call.
What are soft skills?
skills that apply to all jobs
or
skills that are learned on a specific job
Soft skills are skills that apply and are important in all jobs.
using the same cutting board to cut raw chicken and then onions for a salad
using the same ice cream scoop to scoop vanilla ice cream and then chocolate ice cream
Using the same cutting board to cut raw chicken and then onions for a salad could cause cross contamination.