Show:
Know the Law
Signs of Intoxication
Safe serving practices
Handling difficult situations
Professional responsibility
100

This is the minimum legal age to drink in most U.S. states.

21

100

Slurred speech is an example of this.

What is a sign of intoxication?

100
  • 100: This simple step helps track how much a guest drinks.
    → What is counting drinks?
  • 100: This simple step helps track how much a guest drinks.
    → What is counting drinks?
100
  • 100: This is the tone you should use when cutting someone off.

  • → What is calm and respectful?
100
  • 100: This mindset separates professionals from reckless servers.

  • → What is responsibility?
200

Serving alcohol to someone underage can result in this.

What are fines, job loss, or legal charges?

200

Loss of coordination (stumbling, spilling) indicates this.

What is being impaired?

200
  • 200: Offering this can help slow alcohol absorption.

→ What is food?

200
  • 200: This person can support you if a situation escalates.

→ What is a manager or supervisor?

200
  • 200: Your job is not just to serve drinks, but to do this.

→ What is ensure guest safety?

300

This term refers to legal responsibility for serving intoxicated guests.

What is dram shop liability?

300

Sudden mood changes (aggressive, overly emotional) suggest this.

What is increasing intoxication?

300

300: Suggesting this can help reduce intoxication.


→ What is water or non-alcoholic drinks?

300

300: This is a safe alternative you can suggest to an intoxicated guest.

→ What is calling a ride (Uber, taxi)?

300

300: This habit helps you stay sharp on the job.

→ What is staying sober while working?

400

This is required in many places before you can legally serve alcohol.

What is alcohol/server certification (e.g., TIPS)?

400

Slow reaction time and confusion are signs of this level.

What is advanced intoxication?

400
  • 400: This strategy spaces out alcohol consumption.

→ What is pacing drinks?

400
  • 400: Arguing with a drunk customer usually leads to this.
  • → What is escalation?
400
  • 400: This builds trust with employers and customers.

→ What is consistency and good judgment?

500

This happens if a guest you overserved causes harm after leaving.

  • What is the establishment (and possibly server) being held liable? 
500

This is the point where you must stop serving immediately.

  • What is when a guest is visibly intoxicated? 
500
  • This is the best action when someone has had too much.

→ What is refusing service safely and respectfully?

500

500: This is your priority when a situation feels unsafe.

→ What is personal and customer safety?

500

500: This is what you protect by serving responsibly.

→ What is your career and reputation?