A picture or symbol that represents a company/person is?
A logo
What we actually do or say is?
Behavior
What are what-if worries?
When we stress over possible future events or things that might happen
What are unwritten expectations?
Common sense rules that are not written down
An employee does his best to stay out of his boss's way and never contributes to any meetings.
What personal reaction is this?
Avoidant
What is the process of changing your image or reputation called?
Rebranding
What are lasting ideas about how things really are or how they should be?
Beliefs
What are 3 ways we react in stressful situations?
Fight, Flight, or Freeze
What are written rules?
Formal rules (policies and procedures) that can be found in an employee handbook
Employee (yelling and shoving chair) "Are you kidding me? After all I did for you, you're going to threaten my job?"
What personal reaction is this?
Aggression
What is a company/person's way of standing out from others?
Brand
What is the cognitive cycle?
It shows how what goes on inside of us drives our choices, and these influence our outcomes.
What is daily stress?
Short-term stress of the moment, reacting to immediate demands, challenges, or threats.
What are the 4 motivations for why people work at all?
Self, Satisfaction, Social, and Survival
Employee (cynically) "I'm sooo sorry Bill. I didn't realize you were such a control freak. Fine...whatever. I'll be right on time, to the minute, everyday from now on. Will that make you happy?"
What personal reaction is this?
Passive Aggressive
_________ = Most Important Ideals
Values
What are the 5 stages of change in order?
Resistance, Thinking, Planning, Action, and Maintenance
What is chronic stress?
Persistent, building stress over issues not in our control. May wear us down slowly over months or years, and seldom go away on their own.
What are the components to the cognitive cycle?
Beliefs, Stressful Situation, Outcomes, Thoughts/Feelings, and Behavior
Employee (whining) "I am sooo sorry. I should have called; but my phone got cut off last week, my boyfriend overslept, and I really need you to cover for me. You know what'll happen to my kids if I lose my job."
What personal reaction is this?
Dependent
What 3 things define your personal brand?
Look, Peers, and Actions
What are the strategies to move through the self-change process in order?
Self-Exploration, Education, Preparation, and Determination
What are 3 warning signs?
Intense Thoughts
Overwhelming Feelings
Sudden Physical Signs
What are Calm & Clear Strategies?
Calm Your Body (Physical)
Clear Your Mind (Mental)
Act the Opposite (Behavioral)
What is assertiveness?
A professional response: calmly and firmly standing up for ourselves, without attaching the person or avoiding the problem