Top Skills Tips
This skill means using respectful words and tone at work.
What is Polite & Professional?
These are limits you set to protect yourself at work.
What are boundaries?
A disagreement between people at work.
What is conflict?
This means staying calm, respectful, and focused at work.
What is professionalism?
A customer is yelling at you. What is your FIRST step?
What is stay calm and be polite & professional?
This skill means listening carefully before reacting.
What is Understand the Problem?
This is why boundaries are important at work.
What is to stay safe and respected?
Solving a problem in a calm and respectful way.
What is conflict resolution?
This should be avoided because it makes problems worse.
Hint: (talking about others at work)
What is gossip?
A coworker is upset. What should you do first?
What is understand the problem (listen)?
This skill means speaking clearly and showing confidence in your role.
What is Show Confidence?
You say: “I am not comfortable with that.” This is called…
What is setting a boundary?
Listening without interrupting.
What is active listening?
You should solve problems on your own only if they are this.
What is within your duties?
You don’t know how to handle a situation.
What is refer to others?
This skill means asking a supervisor for help.
What is Refer to Others?
If someone ignores your boundary (co-workers/customers), you should do this.
What is refer to a supervisor?
Saying “I feel…” instead of blaming others.
What is an “I” statement?
You should go to a supervisor if a problem is this.
What is serious or unsafe?
A coworker asks you to do something uncomfortable.
What is set a boundary?
These are the 4 Top Skills Tips.
What are 1. Polite & Professional, 2. Understand the Problem, 3. Show Confidence, 4. Refer to Others?
This type of communication is best when setting boundaries.
What is calm and professional communication?
Calming down a stressful situation.
What is de-escalation?
Nonverbal communication like posture and eye contact is called this.
What is body language?
A situation is getting intense and out of control.
What is de-escalate and get help?