The Care Advisor Role
Care Advisors are often described as this to Careforth services.
What is the “front door”?
This program provides caregiver compensation and requires the caregiver and consumer to live together.
What is Structured Family Caregiving?
When supporting caregivers, this comes first — not jumping straight to solutions.
What is listening?
Consumer and Caregiver must live together
What is Home Eligibility?
Three communication methods Care Advisors use to engage families.
What are phone, email, and chat?
This program provides coaching and education but does NOT offer compensation.
What is Caregiver Coaching?
If it’s not documented, it didn’t happen.” This connects conversations to what?
What are real services and support?
Federal databases that check for fraud made against Medicaid and Medicare.
What is OIG and SAM
Care Advisors complete these to begin the eligibility process.
What are intakes?
Name three states where we provide Structured Family Caregiving.
What are Massachusetts, Rhode Island, Indiana, Ohio, Connecticut, Louisiana, Pennsylvania, South Dakota, Georgia, North Carolina.
Explaining why we ask questions helps build this.
What is trust?
Consumer must have or be eligible for Medicaid + Waiver (if applicable)
What is Financial eligibility?
Care Advisors gather this type of qualification information to determine program eligibility.
What are home, clinical, and financial criteria?
This is who we truly serve — not just the member receiving care.
Who are family caregivers?
We don’t do this — instead, we guide and assess.
What is selling?
What is Clinical eligibility?
Creates false hope or frustration
What is incorrect information/ assumptions?
This requirement applies only to Structured Family Caregiving.
What is living in the same household?
Even this outcome can still be respectful and supportive if delivered with clarity and empathy.
What is “not eligible”?
A Caregiver must pass this in order to be eligible for our program.
What is background check