someone who receives our services, usually around 4 hours a week.
What is a client?
100
Criminal background, drug test, TB test, motor vehicle record, automobile registration and insurance coverage
What are the screenings all employees must pass?
100
A sheet you fill out for each visit with a client, where you fill out your name, the date, the time of arrival and departure, activities accomplished and the client’s signature
What is a journal sheet?
100
Clients that have the service of adult companionship AND travel
What clients are allowed transportation?
100
Laundry, general cleaning such as vacuuming, sweeping, mopping and dusting, taking the trash out
What is light housekeeping?
200
homemaking and adult companionship
What are the services we offer for clients?
200
Wait out front until Sonja or Kyla is there to introduce you to the client
What must you do when meeting a client for the first time (for orientation)?
200
The 15th and the last day of the month, by 6pm
What are the due dates of all journal sheets?
200
New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas
What are the seven major holidays we do not work?
200
What is the difference between homemaking and companionship? Homemaking is more light housekeeping where companionship is less cleaning and more of socialization
What is the difference between homemaking and companionship?
300
touch a client's feet, clean out a client's garage, put medication directly into a client's mouth, move/lift heavy objects.
What are things we DON'T do?
300
Excessive perfume/colognes or other fragrances
What should an employee avoid wearing around a client?
300
The time you arrived and left, and the client’s signature
What are the two most important things that need to be filled out on a journal sheet?
300
Memorial Day
What is the next holiday we don’t have to work?
300
Anyone, but it’s usually women in their mid-80s
Who is able to receive our services?
400
They could call you frequently, request extra services of you, continually contact you during your time off of work.
What is the reason we do not recommend giving your cell phone number to a client?
400
Share your salary information with the client, use your cell phone while with a client, share private client information with others
What are some things an employee should NOT do?
400
Call the office and let them know and they will print several journal sheets and put them in your box
What do you do if you are all out of sheets?
400
Politely decline and explain that their money is for them only
What do you do if a client wants to buy you things?
400
- What hours do we provide services/work? Usually between 9 and 5, occasionally on the weekends
What hours do we provide services/work?
500
Indirect care; assisting clients without directly touching
What is stand-by assist?
500
Once an employee has been terminated by either the employer or employee, the employee may not be employed by any former or current clients of Caregivers Plus for the duration of 6 months from date of termination
What is a non-compete?
500
Keep your journal sheets with you so if a client is not home when you need to retrieve them to turn them in, you already have them and can turn them all in and on time
What is a good idea to do?
500
801-265-2273
What is the phone number for the office?
500
To benefit those who need some extra help with cleaning or those who are lonely and simply need some companionship or time out of the house