Show:
Health & Safety
Programs & Services
Leadership
Client Care
Provider Network
100
Where is ESBA's Emergency Operations Plan located?
Facilities Space of Confluence & Front Desk of each ESBA Site & Kitchen area of each ESBA site
100
What services does ESBA provide, and to whom?
Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Physical Therapy, Early Intervention, After-School Program, & Programs are for individuals with disabilities
100
Where can staff find ESBA's Business Results?
Confluence Corporate Intranet Home Page
100
How does ESBA remain current in ASD research and best practices?
Answers may include: Conferences, Clinical Research awareness, training, etc.
100
What does BHPN stand for?
Behavioral Health Provider Network
200
How does ESBA maintain a safe environment for clients and families?
Staff Training on safety & Responsible Adults present at sessions & Address Safety Issues as part of assessment and treatment plan
200
How does ESBA promote community awareness of ASD, and provide resources to clients and families?
Examples may include: Staff Presence at conferences, Autism Awareness Walk, Light it up Blue Month, External Website, LinkedIN (check it out!), and Facebook (check it out!)
200
Who is ESBA's Corporate Compliance Officer, and how can you submit anonymously to Compliance?
Stephanie McGee, & Compliance Hotline or Survey Monkey (info on Corporate Compliance Plan)
200
How does a client or family file a complaint or grievance?
By calling Customer Service to file a complaint or grievance.
200
True or False: Each provider in the BHPN is contracted with ESBA through a verbal contract.
False! All BHPN providers have a Written Contract with ESBA that outlines expectations of both ESBA and the BHPN Provider.
300
How are incidents reported?
Reportable Event Procedures (Clients) & Employee Incident Reports (Employees)
300
How are staff trained initially and ongoing on best practices and organizational procedures?
New Hire Orientation, Overlaps & Competency Checklists, PETs and PFFs, Annual Training, CSG Training
300
Name a way that CARF Accreditation will improve the work YOU do?
Group must state 2 unique ways that CARF improves ESBA
300
How is program and organizational information communicated to clients and families before services begin and regularly thereafter?
ESBA Consent Handbook; copy given to all clients/families at time of intake; available at any time; accessible to staff via Programs Space of Confluence.
300
How does ESBA ensure that each BHPN Provider meets the CARF Standards?
Through each of the following: Provider Onboarding, Annual Provider Audit, BHPN Quarterly Meetings, Quarterly Provider Meetings & Reports
400
Where is the emergency assembly area at your primary ESBA site?
Each team member must provide the correct answer for their home site
400
How are ESBA services personalized and individualized for each client and family?
Assessment process includes family input and review of client's individual strengths and needs & Treatment planning process involves collecting parent concerns and desired outcomes
400
Where can the Employee Handbook be found?
Confluence & SharedHR
400
How does ESBA maintain culturally responsive services?
Assessment & Treatment planning process identifies cultural considerations Family Survey Form asks families to identify their cultural backgrounds and asks about customs and beliefs that staff should be sensitive to, and also asks about language preferences Intake Reports invites family to identify specific cultural needs necessary for the treatment team to know Bi-Weekly or Monthly check-ins with the treatment team allow for discussions of cultural needs Interpretation Services provided, as needed ESBA maintains a Cultural Responsibility Committee
400
How does each provider in the network influence the strategic direction of the network?
Through: Quarterly all-BHPN Meetings with KP representation and discussions & Individual Quarterly Provider Meetings & Feedback from BHPN to ESBA CMs and Provider Management
500
Name the last drill you participated in, when it took place, and something you learned during the drill!
All team members must participate!
500
What are the rights of ESBA Clients, and how are those rights communicated to clients and staff?
Client Rights: -To receive services that are free from abuse & retaliation -To be involved in treatment planing -To consent to services -To authorize or deny access to their medical information -To file a complaint or grievance, internally or externally Communicated via: Consent Handbook & Staff Training
500
Where is ESBA's Ethical Code of Conduct Located?
In the Corporate Compliance Plan on Confluence, and in SharedHR.
500
How does ESBA provide treatment information to necessary stakeholders in the clients life to advocate for client needs and coordinate care?
An authorization to disclose medical information must be obtained, then ESBA works with the legal guardian to ensure that all necessary stakeholders have information necessary. When the family authorizes ESBA to collaborate and share information, ESBA imparts our approach of viewing the family as the expert on the client, and support the family in advocating for the child's needs and preferences, whenever possible.
500
How does ESBA assess the performance of the network?
Through complaint, grievance, Investigative Review, and other data reporting trends. & Through ongoing metrics reporting on both individual providers as well as the network as a whole.