Program/Service Structure
Screening and Access to Services
Person-Centered Planning
Transition/Discharge
Medication Use
100

How can the survey team verify that the scope of services is reviewed at least annually?

What is by reviewing QA Meeting Minutes

What is by the corporate policies

100

How does the program demonstrate efforts to minimize the times between first contact, screening, and admission or referral?

What is by tracking through quality assurance monthly reporting (power BI) or by manual tracking. 

100
How is the person served actively involved in the person-centered planning process?

What is by providing input, notating what the person served is saying, by involving family members or circle of support, by showing client choice of goals and activities etc..

100

Where is the transition plan documented?

What is assessment/treatment plan?

100

When are education and training regarding medications provided to staff? 

What is, at orientation and at least annually thereafter.

200

What is the process to inform a person that he/she is ineligible for services?

What is, inform the person and/or family/support system as to the reason and make recommendations for alternative services. 

200

What forms/information is included in the intake/orientation process?

What is assessment, rights & responsibilities, consents, HIPAA, consumer handbook, grievance, transition and discharge criteria, access to services etc...

200
How are other service/treatment providers involved in the person-centered planning process?

What is by sharing of documentation, resources, communication with a PHI form signed by client, after admit to program it would be meetings with the service/treatment team. 

200

What items are listed in the discharge/transition plan? 

What is, Progress, Gains/Achievements, Support System, Continuity of Medication (if applicable), Referral Information, etc.

200

What items are documented for prescription and nonprescription medications for each person served?

What is, Name of Medication, Dosage, Frequency, Prescriber Contact Information, Medication Reactions, PRN, Instructions for use, etc.

300

Where can the surveyors locate your written procedures?

What is in the Directors teams folder for corporate polices, and at each location for program specific policies. 

300

How is information collected regarding advanced directives, when applicable?

What is on the assessment/treatment plan

300

Name 4 things that the person-centered plan should be based on?

What is strengths, needs, abilities, and preferences
300

Who can attend/develop the discharge/transition plan?

Who is, Person Served, Family/Legal Guardian, Legal Representative, Team Members, Referral Source, etc.

300

What number should each program have if the programs handles medication in any manner?

What is Poison Control. 

400

Describe how the program provides and documents competency-based training to personnel providing direct services?

What is by completing the new hire orientation form and annual trainings that are documented by sign in sheets. 

400
Name at least 4 things that are gathered on the assessment about the person served?

What is strengths, needs, interests, abilities, preferences, diagnostic history, treatment history, mental status, medication, physical health history, allergies, SDOH, history of trauma, SUD use, SI/HI etc..

400

How does the program ensure that information is shared in a manner that is understandable to the person served?

What is the consumer handbook is written in a school age grade level, the PCP training is in a pictorial format, forms are explained in laymen's term to the person served. 

400

How do you ensure the person served or legal guardian receive a copy of the discharge/transition plan?

What is, Discharge/Transition plan which indicates if the person served or legal guardian received or refused a copy.

400

How do you show availability of consultation 24/7 from a physician, pharmacist, or qualified professional licensed to prescribe?

What is the consumer handbook and program policies and procedures?

500

Describe at least 3 peer support activities performed by peer support specialists?

What is:

Engagement, Support, Community Networking, Advocating, Mentoring, Self-advocacy, Wellness, Resources

500

What is included in the interpretive summary that is part of the assessment process?

What is disorders, data from the assessment, co-morbidities, risks for suicide, violence and other risky behaviors. 

500

How do we share the person-centered plan with the consumer served?

What is by giving copies of the person-centered plan to the person served, offered during intake/admittance, or requested by the person served via record request. 
500

What is the follow up procedure after discharge?

What is, Assessment of the consumer, QOLI, and Follow up contact 30 days post discharge. 

500

What form states if the person served is pregnant?

What is, Nursing Assessment & Comprehensive Assessment.