988
A 24/7 Crisis Line that is available in every state.
What is 988?
A federal law passed in 1996 to protect patient health information and ensure the privacy and security of that information.
What is HIPAA?
1-800-222-1222 (not DA CAB)
What is poison control?
CARF preferred term for our clients or callers.
What is Person in Crisis?
A stabilization facility that offers 23:59 admission, linkage to case management and allow walk-ins.
What is BHCC?
Dial or text 9-8-8.
How do you access 988 services?
Call the contact center 4-6 hours before your shift, text TL iPhone, acquire & submit doctor's note upon return to work on HR Symphony.
What is the call-out procedure?
Contact IT and ensure that your station battery pack is turned on.
How do we get back on the phones when a power outage happens?
What is Person-Centered Approach
64 units or 16 hours.
What is the duration of a CSM authorization?
Hawaii CARES website, 988 website and the CARE Hawaii Compliance Hotline of 808-791-6095.
How is feedback shared with 988?
9 seconds or before 3 rings.
What is our response time?
Rest, immobilize, cold & elevate
What is RICE?
First contact, comprehensiveness, coordination and continuity.
(Active listening, Triage/referrals)
What are the 4 C's of person-centered care
IHS, AUW, Kauhale, Hono, Punawai Rest Stop, Spill The Tea, Lydia's House...
45 minutes
What is the average time for a text or chat?
A supervision conducted 72 hours after dispatching first responders to a person in crisis.
What is the emergency intervention supervision?
remain calm, courteous, do not put caller on hold, notify designated lead, document, contact first responders
What is the protocol for a bomb threat over the phone?
Positive attitude, tone, non-judgmental, supportive
What are the 4 Person-Centered Approach
S.I.C.M.
What is Stabilization Intensive Case Management?
Transfer to NSPL, acquire their area code, complete a warm transfer.
How do we direct out-of-state persons in crisis to their nearest crisis contact centers?
CMO/CSM, LCRS, SICM
Name 3 events for utilizing the Crisis Risk Assessment.
increased detachment from people, job termination, showing less tolerance for others
What are warning signs of work place violence?
Non-judgmental, Independence (their words), Privacy (HIPPA), Partnership, Choice, Dignity, Respect and Rights
What are the 7 core values of a person-centered approach
CSM, CBCM, ICM+, CCS
What are the different levels of behavioral health case management?