RA's
What reason code do you use for inspection of defects?
X1
What is a type of Duck
Sandstone / Weathered
Original Duck
Every call unless transferred in house / wholesale
What Tcode do you use for checking stock / creating labels?
VA01
What is Ashlee's favorite 10 thing?
Fail but Fail Fast
What plant code do you use for repairs?
2300
What is the women's version of the J141?
WJ141
After you have greeted your consumer and pulled/created a contact what id your next step?
Verify the shipping address.
What we love most about our home is?
Who we share it with!
What information do you need to provide in your case in Salesforce and to the consumer?
RA Number
What is a gift you can recommend from the gift guide Under $25.00
Lunch Box
Odessa Cap
CARHARTT FORCE® COTTON DELMONT SHORT-SLEEVE T-SHIRT
WORKWEAR POCKET T-SHIRT
ECT
What can you use in Salesforce to help you answer a customers question?
Knowledge Base
KB
How can you look up a FOC order?
First intial, Last Name
Who is our Director?
Jesse :)
I have had my boots for 1 month and purchased them at Tractor Supply. They are tearing at the sole. HELP!
Whats the first thing you do you do in this case?
Ask if they contacted Tractor Supply.
What is Sherpa made of?
100% Polyester
What should you do every night before logging out of Salesforce?
Check to ensure all cases are closed.
If the tracking number is USPS or Purolator where must you go to locate the entire tracking number?
ZHunnit
What is the tool we use to request time off?
Empower / Aspect
What do you do if the item the customer is calling about for a repair is not listed in SAP?
Email Masterdatateam & Add item similar to the item until they've responded that they have added the item.
If a customer called in about FR gear for a suggestion; what would your response be?
I would be more than happy to help, we are unable to recommend FR gear if there is a specific category or requirements, check with your employer so we can further assist you.
What should you do when your done with your day, in you Salesforce phone?
Logout
Where do you go to locate the SAP number for a licensed product?
MMO3
Where is the best place to find out about new job postings around the world!
The Insider ( inside Superpunch )