Call flow
how many steps of the call flow are there
4
how many core values are there
6
what is action code NN
New note
what action code posts a money order
PA
what is an open ended question?
question you cant answer yes or no to, requires an answer
What is your lot number
3
What is action code P
Payment
What action code is used to send an email
EM
What are the 3 steps on the carhop ladder?
How do you log into a training drive
hello username.training
what is action code PP
payment plan
what action code is used to see an overview of the account?
AS
What needs to be verified in the opening on an inbound?
Customer name, last 4 of social, home address, POE, call recorded
how long do we need to hold money orders?
90 days
what is action code S
Special
What action code is used for seeing all contacts on an acct?
AC
name the 5 rules to negotiating
1. Demand the BIF (Best Intentions First) in Your Open 2. Don’t Make the First Offer -Let the customer make the first offer 3. Always bump the offer — politely 4. Use Planned Pauses — SILENCE is Golden 5. Take What You Can Get — But Make It Make Sense
what email strategy did we practice
this is what i know, this is what i can do and this is what i need
what is action code PS
payment schedule
What action code is used for seeing the in depth look at modifications? hint, not AS
MD-12