Who Does What?
Student Services
Student Services
This foosball and WWE-loving employee advises our veteran student population and family members of veterans who receive benefits.
Who is Jerry Liles?
This is an item employees are asked to wear to help students and community members recognize that they are someone who can point them in the right direction.
What is a name tag?
This is the location in the Houff Student center that a student would visit to pay their balance.
What is the Cashier's Window?
This is the location of tutoring services at BRCC.
What is the Houff Library?
This bilingual employee started with Admissions and Outreach as a work-study student and is now a full-time Admissions Advisor.
Who is Stephanie Alvarado?
This department answers the e-mails that are sent to "info@brcc.edu" and the "Get in Touch" web site inquiries.
What is Admissions and Outreach
When you see a student who looks like they might need assistance or directions within this distance of you, you should take the initiative to ask if they need assistance.
What is 10 feet?
This is the department with which you would make an appointment if you need to complete a FAFSA.
What is the Financial Aid Office?
These are the hours for the "Ask a Librarian" Chat available on the BRCC web site.
What is 24/7?
This employee rules the Academic Advising team with a hint of Midwest accent and an office that smells like hippies.
Who is Melissa McElveen?
This almost always smiling employee assists students who want help transitioning into the workforce.
Who is Wandi Maseko?
This behavior is the action of walking a student to the next office they need to visit or calling to verify someone is available before transferring a call.
What is a Warm Referral?
This gnome-loving employee has been a call advisor since the call center came online in 2021 as well as reviewing Workforce Financial Aid applications since BRCC adopted the "One Door" framework. If you stop by the call center, you'll usually find she has contributed to its seasonal decor.
Who is Yolanda Waggy?
One of BRCC's 3 writing tutors.
Who is Jonathan Atkins?
Who is Devlin Ford?
or
Who is Catherine Moore?
This employee is the "Face of BRCC," greeting students, families, and community members from below the giant Welcome sign in the Enrollment Zone, checking students in for appointments and helping them learn to use their self-service tools.
Who is Valerie Fragale?
Among its many other duties, this campus department helps students who are experiencing food insecurity, need referrals to community agencies, or need to apply for funding for an emergency need.
What is the SOAR Center?
One of the 2 ways you can reach either an individual student or a group of students using EAB Navigate to give them information electronically.
What is e-mail?
or
What is text message?
This employee is responsible for processing 529 College Savings Plan payments and third party servicer agreements, and is instrumental in organizing BRCC's Red Cross Blood Drives.
Who is Agnes Rexrode?
This department offers loaner laptops to students for 5 or 15 week increments, as well as allows students to borrow phone chargers and graphing calculators.
What is the Houff Library?
This department provides new students the recommendations for what should be their first five courses.
What is Admissions and Outreach?
This employee assists students who have been in foster care through the Great Expectations program, and sometimes lends her vocal stylings to campus events.
Who is Wendy Smith?
DAILY DOUBLE: What is urgent for employees to have to be able to effectively facilitate warm referrals?
What is cross-departmental awareness?
Always prepared with a pun guaranteed to elicit an eye roll, this employee manages BRCC's Federal Work-Study and Educational Foundation Scholarship programs.
Who is Karan Deengar?
Happy to share a ghost story or play a nerdy tabletop game, this employee coordinates library and tutoring services.
Who is Avie Thacker?
This coordinator of the Job Starter programs not only assists in the creation of workforce manufacturing programs, but also assists Laura Faircloth with Fast Forward documenting and tracking and works with Eric Fitzgerald to support the Blue Ridge FFA club.
Who is Mackenzie Brooks?