Concern Focused Services
These 5 facial concerns were featured in the relaunch parties in July.
What is Brightening, Clarifying acne, Age Defying, Calming and Tone Balancing.
This is the first step in the ART process
What is Acknowledging the hesitation?
This describes what a true need is.
The emotional reason for visit, pain, issue.
These are the times we connect with our clients.
These are behaviors used when connecting with clients.
What is eye contact, empathy statements, smile, and using a warm tone?
These four concerns will have their own Chemical Peel protocols starting 8/11.
Brightening, Clarifying Acne, Tone Balancing, and Age Defying.
This is the second step in the ART process.
What is remind them of their true need with a question?
This is an example of what a true need is not
What is anything physical pain/tension, illness, gift card, etc.?
These are examples of how you can connect during the phone call.
What is asking how their day is going, using their name throughout the call, or repeating information they have said to confirm you heard them correctly?
These are behaviors that are used when asking questions.
What is active listening, open-ended questions, and discovery questions?
These are the two peels that can be used during the Age Defying Chemical Peel
What is Sensi and Ultra Peel?
This is the third step in the ART process.
What is tie in the true need with a program benefit?
This is an example of what a true need could be for a guest with headaches.
What is the headaches stop them from being present at work and with family. They are impacting her ability to feel fully engaged in life.
These are things you can talk about to connect before the pre-chat.
What is weather, similar pain/tension, clothing item, etc.?
These are behaviors used to recommend solutions.
What is rec. at least one enh/service, rec future booking, rec 1 product based on true need, and tell upcoming/current promotions?
This is the only specific concern that has its own protocol during the back facial.
What is Acne back facial?
This is an example of how ART could sound if a guest had a true need of showing up for her work-outs and a hesitation of finances.
What is: example here
What is ask one more question, be open to asking the tough questions.
These are examples of how you can re-connect post-service.
What is asking about enh. recommendation, pain level, favorite part of service, etc.?
These are behaviors used to encourage the heart.
What is embrace recs, gratitude, and embrace wellness journey?
This is the only concern that has a brand new chemical peel associated with it.
What is the Pigment Correct Peel
This is an example of what ART is not.
What is a creative writing assignment on the closing email, and not asking a question based on true need.
This is the best way to confirm you have arrived at the true need.
What is summarize or restate what they said in your own words and ask if it you got that right?
This is part of the connecting triad that people struggle with the most.
What is post-service connection?
This is what the acronym CARE stands for.
What is Connect, Ask Questions, Recommend Solutions, and Encourage the heart.