CarMax Values
This CarMax value emphasizes treating customers and associates with respect and fairness.
What is Integrity?
This MaxCare feature covers the cost of repairs for major vehicle components after the manufacturer’s warranty expires.
What is extended warranty coverage?
CarMax guarantees this so you know the price you see is the price you pay—no haggling required.
What is no-haggle pricing?
This principle emphasizes working as one team to achieve common goals rather than competing internally.
What is collaboration?
CarMax offers this feature that gives you personalized financing terms in minutes without affecting your credit score.
What is online pre-qualification?
Associates are motivated to exceed expectations and deliver outstanding results under this value.
What is Going for Greatness?
MaxCare allows you to choose this amount, which determines how much you pay out-of-pocket before coverage kicks in.
What is the deductible?
CarMax offers this guarantee so you can return your car if you change your mind within 30 days or 1500 miles.
What is the 30-Day Money Back Guarantee?
When we share ideas openly and respect diverse perspectives, we demonstrate this core behavior.
What is Win Together?
This CarMax program allows you to replace your financing with a better offer within three days of purchase.
What is the 3-Day Payoff Program?
Celebrating others’ success by recognizing and appreciating the contributions of teammates publicly.
What is Winning Together?
This benefit of MaxCare ensures you’re not stranded by providing transportation while your car is being repaired.
What is rental reimbursement?
Every CarMax vehicle undergoes this process to ensure quality before being sold.
What is the 125+ point inspection?
Celebrating team achievements instead of individual wins reflects this aspect of Win Together.
What is shared success?
This CarMax tool helps you shop for cars based on your approved financing amount.
What is Financed Based Shopping?
CarMax’s policy of transparent financing options supports this core value.
What is Doing the Right Thing?
MaxCare plans include this type of assistance, available 24/7, for emergencies like flat tires or dead batteries.
What is roadside assistance?
CarMax provides this report for every car so you know its history before buying.
What is a free vehicle history report?
This action, often taken during challenges, shows Win Together by supporting colleagues to overcome obstacles.
What is helping others succeed?
CarMax financing tools allow you to lock in your financing terms for this period after pre-qualification.
What is 30 days?
CarMax believes in creating a positive experience for customers and associates through this guiding principle.
What is Putting People First?
MaxCare coverage can last up to this many years or miles, depending on the plan you choose.
What is up to 5 years or 150,000 miles?
CarMax offers this protection plan to cover major repairs after the manufacturer’s warranty expires.
What is MaxCare extended service plan?
Win Together encourages us to communicate in this way—clear, honest, and constructive.
What is open communication ?
CarMax partners with multiple lenders and its own finance division to provide this type of financing experience.
What is a one-stop, multi-lender financing solution?