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Documentation
Apps & Bureaus
PNP
POR
Prescreen
100
What exceptions are present on this deal: App# 74634192 1 Screen only
Rate, D/R, POR, PTI
100
Is POI requried when income on an application is classified as "U?"
NO - What is a good practice for us and why?
100
What did Kim and Kanye name their baby?
North West
100
What tool can be used to waive POR?
Innovis
100
What screen holds all employment verfied information from funders?
H
200
Is it ever ok to use gender specific distinctions when entering a 5 screen comment?
Yes. If it is a known FACT then it is okay, you cannot presume
200
When a SSN does not populate on the bureau, what steps need to be taken and why?
Nothing. What is good practice and why?
200
Under what conditions can stale dated NON Delinquent debt be removed from the 'A' screen?
If it has not updated/reported in the last 6 months
200
What does the acronym FACTA stand for?
Fair and Accurate Credit Transaction Act
200
What comments are necessary on every Pre-Screen deal as part of our CarMax process?
Original Analyst
300
If an initial alert on a credit bureau shows it expires in the current month, Is it ok to waive the interview?
No, the dates of the Fraud alert is through the last day of the month, (i.e., 11/2013 the alert is good through 11/30/2013
300
Which screen shows a definite frozen bureau?
9 screen - see example: 73721077
300
What is the minimum Military rank for credit approval without having to use an exception?
Not Applicable - no restrictions to rank
300
On a non-residential POR flag warning, such as storage unit or motel/hotel, what steps should be taken to verify address? App# 73481773
Nothing- POR Flag pass. What is a good practice for us and why?
300
What date can we start allowing OT and Bonus' in the POI calculation?
January 1st
400
What does the acronym REASON stand for?
Risk, Equity, Ability, Stability, Obligation, Notate
400
When a trade listed is not shown and a 2nd bureau is pulled to show the trade, which bureau is the correct one to leave as current?
Primary /Original Bureau
400
What is standard practice for documenting term exceptions
Prime: 72 month up to 4 year old collateral. Non-Prime: 72 month up to 3 year old collateral
400
Fill in the blank: if the only descrepancy is the _________ and all other address elements match, the address needs no further verification.
Zip code
400
2)What are the 2 main items to tell CarMax when they call for a faxed approval?
The EC app number and to make sure they use this number in all of their systems.
500
What information should be documented to clear a Fraud alert?
Customers reason for fraud alert, what personal information verified, what credit information verified, confirm veh is for cust, ) never state "fraud alert cleared on prior application" - you must put details on every app
500
In Credit Revue, where do we go to check if there are any Fraud alerts?
1 screen F7 F3 or Credit Bureau
500
How many Star Wars movies are in the saga?
Six
500
Customers residing on tribal land may provide what for POR?
Letter from tribal council providing specific details-directions or map
500
1)What is the tolerance for the Ops team to complete the POI stip?
None/Zero