Appraisal Basics
How long is an appraisal valid for?
Appraisal offers are good for 7 days
True or False?
Face Masks are required inside at all times?
TRUE
Partner with you manager
What three colors are allowed for an undershirt/undergarment?
White
Black
Navy Blue
What are the three Discovery Vital Behaviors
State your Role
Initial situational questions
Probing Questions
Can a FSC send an online appraisal to a customer?
No, Only sales managers and send an online appraisal.
How many people are allowed at the point?
ONE
What are the requirements for a customer to take a 24 hour test drive?
1.) Customer must be at least 18 years of age
2.) Valid Drivers license
3.) Full Coverage Insurance
What are the four types of approved leg coverings?
Pants
Shorts
Skirts
Capris
What are the three follow-up Vital Behaviors?
Commit
Conduct
Capture
Do all members listed on the title need to be present to sell Carmax the vehicle
YES
1.) Ask the customer if they have a mask or need one.
2.) If the customer declines, we can continue business with them outside.
What is the mileage limit for a 24 hour TD?
150 miles per day
What are the five colors acceptable for shoes?
Brown
Black
Grey
Navy
Maroon
What are the three Maxcare Vital Behaviors?
Seed Plant
Personal Story
Presentation
What is an ICO
Instant Cash Offer
How long must the cleaning chemical sit on a surface before being wiped off?
1 Minute
Can I set up a Home Delivery for a customer on a 24 hour test drive?
NO, unfortunately at this time we are not able to do so
Which side are lapel pins allowed to be worn on?
Left
State your Role
Initial situational questions
Probing Questions
CTR
What does a customer need to have in order to sell a vehicle from a deceased party
Title or Lein information, POA, Death Certificate
On the customer consent screen for a finance application..... should this be completed by the customer using the mouse and keyboard?
True or False?
False, since returning from COVID we are allowed to use the mouse and keyboard for a customer's consent.
What must a consultant do when the vehicle returns from a 24 hour test drive?
The vehicle must be checked back in with inventory re-tagged and returned to front lot
Blue tooth devices are permitted to be worn at work?
False
What are the Four Finance Vital Behaviors
Discover Budget
Promote Financing
Prompt for Down Payment
Sell the Offer