MAXCARE!!!
Vital Behaviors
24 Hour Test Drives
Document Center
Car Trivia
100

Comprehensive coverage, Emergency roadside assistance, Flexible plan options, Affordable ownership, Upfront and fair, Nationwide protection, Rental reimbursement...

What are MaxCare Benefits?

100

“This vehicle is $19,998 and could be around $400-$500 a month. Would that work for you?"

What is the Finance Vital Behavior: Discover Budget?

100

These two things occur at the gas pump when sending out a 24 HR Test Drive.

What are filling the gas tank and having the vehicle scanned off lot? 

100

Let's the Customer remotely progress while not in-store. It is secure and reduces the need to print and handle Customer personal information. Allows us to review documents before a Customer arrives reducing the chance of incorrect expectations or multiple visits.

What are the advantages of our Customers using Document Center?

100

The first models of this famous sports car company were only offered in Red.

What is Ferrari?

200

Our network of third-party certified shops that provide additional options for convenient, quality service at fair prices.

What are RepairPal Certified Shops?

200

“MaxCare also includes Emergency Roadside Assistance. I can tell you more about the benefits of MaxCare later.”

What is the MaxCare Vital Behavior: Seed Planting?

200

24 Hour Test Drives get parked in this Zone when they are returned.

What is STR or the Saleable Transfers Zone?

200

Blurry / Illegible, All four corners are not visible, Out of Date, Wrong Document Type...

What are reasons a document should be declined and requested / uploaded again?

200

This manufacturer was featured in seven James Bond films.

What is Aston Martin?

300

This term describes our MaxCare coverage type, and defines what is and is not covered.

What is Named Exclusion coverage?

300

“What puts you in the market to sell your vehicle?”...“What are your plans for replacing the vehicle?”

What is the Appraisal Vital Behavior: Discover Their Story?

300

These three things must be checked when accepting a 24 HR Test Drive return.

What are the Fuel Level, Mileage, and Vehicle Condition?

300

The best practice for uploading documents rather than using the camera on their phone.

What is downloading and uploading PDF / digital copies of documents?

300

First produced in 1966, this model is the best selling car in history, and has sold over 50 million units.

What is the Toyota Corolla?

400

The coverage term used when there is factory warranty remaining on the vehicle, so MaxCare is priced knowing that the customer will be using the factory warranty first for a period of time.

What is wrap around coverage?

400

“At CarMax, we work with some of the top finance companies in the industry...”

What is the Finance Vital Behavior: Promote Financing?

400

These four things (one is new) are verified before proceeding with a 24 Hour Test Drive.

What are the Driver's License, Phone Number, Proof of Full Coverage Insurance, and now the customer's Eligibility Status?

400

A customer's Driver's License, and Social Security Card / Profile Page. 

What are the documents that still need originals produced / Are not allowed to just be approved through Doc Center?

400

In 1974, the federal government passed the National Maximum Speed Law, which restricted the maximum permissible vehicle speed limit to this many miles per hour.

What is 55 miles per hour?

500

MaxCare's pricing is based on these five things.

What are the make / model's repair history, as well as the features, age, mileage, remaining manufacturer’s warranty on the specific vehicle.

500

“One of the great things about our optional MaxCare is that there are flexible plan options, so you can choose the plan that’s right for you. How many miles would you say you drive per year?”

What is the MaxCare Vital Behavior: Presentation?

500

Name the four models of restricted vehicles, "the 4 Cs". The maximum price point for any vehicles. The maximum number of test drives in a 30 day period.

What are the Charger, Challenger, Camaro, Corvette. No more than $60,000. No more than 2 test drive in 30 days.

500

The Process to Upload an ID Quiz for and Address Variance Stipulation.

What is complete ID Quiz as normal, select print and choose save as PDF, choose Upload ID Quiz Results under Actions in Doc Center, find and select the PDF in the downloads folder. Bonus: Change the Document Type to Address Variance in Doc Center.

500

This German manufacturer founded in 1883 is the oldest car company still in business.

What is Mercedes Benz?