FAQ & Support
Are CarMax prices negotiable?
What is, our upfront prices are set and our associates are paid the same regardless of a car's price, so our goal is to find the right car for you.
Where can I look to see if I qualify for a EV tax credit?
What is, Under the EV tax credits section
Can my car be delivered?
What is...Yes, after purchase your car can be delivered and we have an express pick up options
This is a fully covered premium insurance plan. True or False?
What is, FALSE
Stress Free Car Buying is considered this...
What is no haggling or pressure?
How can I reserve a car at CarMax so no one else buys it?
What is, To reserve a car at CarMax, go to the car's detail page and select one of the reservation options available for that car. You can reserve 1 car at a time, up to 7 days in advance of an appointment and/or test drive, unless otherwise noted. If you ship a car, it will be reserved for you while it's in transit.
How do I learn what's great about owning an EV?
What is, By clicking on the owning an EV tab
How can I locate jobs at Carmax on the website?
What is, Hover over more and click search jobs at Carmax.
Because of this reason your car's service needs will be available before and after purchase
What is expert service?
When is my first payment due?
What is, you can select the first payment date that works best for you. It can be up to 45 days from your contract date. We'll also send you a welcome email or letter with your CarMax Auto Finance account information and monthly payment details.
How can I figure out if a used EV will hold up over time?
What is, Under the used EV tab, it goes into details about it.
Where can i get more information on vehicles?
What is, under the more tab you can to car research and there you can enter in the car info
How do I learn more about entry level roles and internships as a college student?
What is, search jobs at Carmax, click student box as all details will be listed in section.
To make sure your making the right choice we do this
What is offer 24hr take home test drive?
Will CarMax buy any car?
What is, We're interested in buying pretty much any car. Whether it ultimately goes on our lot, or it doesn't make the cut and goes to our wholesale auction, we want to make an offer for your car.
Where can I learn more about battery longevity?
What is, Under the used EV tab, we have a list of popular make and models that show capacity
Is it hard to buy online ?
What is, No, site is easy to guide and we can help you on the CarMax.com site if needed
What are 3 of the 6 things listed that are not covered by MaxCare?
What is, maintenance, Collision, After market accessories, Corrosion, Fuel delivery, and Car breakdowns (overheating).
We offer this to make sure you are covered for 90 days
what is drive worry free for 90 days or 4,000 miles
Do I have to buy a car if I reserve it, have it shipped from another store, or test drive it?
What is, No. You're never obligated to buy a car just because you reserve it, have it shipped, or test drive it. However, if you have a car shipped, there might be a nonrefundable shipping fee.
How do I know if my lifestyle is fit for an EV?
What is, We have a lifestyle quiz that'll help you to decide underneath "Am I ready for an EV?"
How can i know if this car will save money on gas?
What is, you can go to the bottom screen and select fuel savings calculator and put in cost of gas and mpg
How do we access the MaxCare coverage calculator?
What is, hover over more, click Warranties & MaxCare and its located at bottom of the page.
We offer this for free to ensure your cars safety
what is your car's history?