Just Ship Me
What is the square footage of the inside cabins on the Carnival Dream ?
185 sq.ft.
Are guest age 21+ in the same cabin able to opt out of the Cheers program if one guest purchases it in the cabin?
No. Each adult 21+ assigned to the same stateroom must purchase the program.
See iKnow ID 1106
These beverage choices come included with our guest’s cruise fare. What are they?
Non-specialty Hot tea
Iced tea
Non-specialty Coffee
Lemonade
Non-bottled water
Hot chocolate
When booking guests in the Havana Staterooms and Suites, what is the required minimum age of each guest occupying the cabin?
12 yrs.
See iKnow ID 2544
A guest calls to inquire about the readily available food items that are available onboard our ships because her friend has a gluten allergy. Name all items that are readily available.
•Bread for deli sandwiches and hamburger buns
•Cake (upon request)
•Ice Cream and Yogurt
•Pizza (upon request at the Pizzeria)
•Pasta (upon request at the pasta bar on the Breeze, Dream, Magic and Sunshine)
•Salad Dressing options
•Bread crumbs (for preparing entrees)
•Estrella Daura Beer
•Angry Orchard Cider
•Tito's Handmade Vodka
See Iknow ID 2085
This is a special area onboard our ships that is for those 21 and older. What is it called and how many ships have it?
Adult Only Serenity
Are guest required to make a reservation if they choose to dine in the steakhouse? and How much does it cost for adults/children?
No. Reservations are recommended but not required. There is a nominal fee of $38 USD per adult and $12 USD per child, 11 and under when ordering from the Kids' menu.
See iKnow ID 1115
Guest that are under 21 and do not qualify for an exception under the minor policy must travel with a guardian that is at least ______ years of age or older.
25
See iKnow ID 2544
This group of minors can be separated by up to 3 staterooms from a relative or guardian (25 years of age or older).
Guest age 13-17
See iKnow ID 2544
I need to get pricing for 8 cabins and take advantage of any group perks. Can you help me?
No.
Guest calling to book 8 cabins or more at one time and take advantage of group rates and perks must be transferred to Group Sales if there is group space available for the requested ship and sail date.
All guest booked in the cabin entitled to the amenities that come with booking the Spa staterooms. True or False?
False
Gust who purchase the Bottomless Bubbles Soda Program must wait ____ minutes between ordering drinks?
5 minutes
see iKnow ID 3836
Guest booking under the Interline promotion are required to submit what documentation as proof of employment? List all required documentation.
A letter on company letterhead verifying employment from the employee’s supervisor or the company’s interline department
A photocopy of the employee's company photo identification card
See iKnow ID 922
During what step of the sales process should you ask the following question?
"Does anyone traveling have the need for special accommodations or is pregnant?"
Step 2 - Qualifying
Can I use more then one debit card to pay for my cruise ?
Yes – Guest may use up to 5 credit or debit cards at one time to make payment on a single cruise.
When booking a guest in a balcony stateroom with the category of 7A, What advisory must we provide to the guest about this type of stateroom?
You must advise guest that this is an obstructed view cabin.
All items on the room service menu are offer at no cost to the guest. True or False?
False. Some menu selections are for a nominal fee. See iKnow ID 2248
Guest wants to book under the current Early Saver promotion. He does not know the name of the 3rd person in the cabin. can you book the 3rd guest as TBA and have the guest call back to update the guest info before the final payment date of the cruise?
No.
The Early saver promotion does not allow for name changes eve before the final payment date. Changes made to booking with the Early Saver promotion will be accessed an admin fee of $50.00 per person per change.
See iKnow ID 933
When accessing an existing booking, what answer ID should you use as your guide to properly qualify the caller?
iKnow ID 408
I have my older kids, age 18 and 19, traveling with me and I don’t want to pay for a cabin on the same spa deck with me because it is a lot more money can I book them at a supersaver interior rate instead ?
Yes
See iKnow ID 2544
What is the process for a waitlist booking?
If the sail date is close, use quick search to locate the sailing.
Offer alternatives to the guest if applicable and then assume the waitlist if no other options are available.
Click on the waitlist radial button and click refresh in Navigator to enable your screen.
Select the meta category based on your qualifying of the guest.
Advise the guest of the deposit due and details on how the waitlist works.
Click on book the waitlist and enter guest information
Collect the deposit due and complete call
When guests purchase alcohol while visiting a port of call, they are allowed to consume the alcohol as long as they are doing it in their stateroom. True or false?
False - All alcohol purchased in ports will be stored for safekeeping until the end of the voyage. See IKnow ID 2633
Mother, age 22, and father, age 23, want to travel with their 4-year-old child. Can they?
Yes - Guests who are 21 to 24 years of age may travel with their minor children.
see iKnow ID 2544
Before placing a booking on a courtesy hold you must check to see if the opt time is not ____ and the current date is more than ____ away from the sail date.
3hrs or less
14 days
See iKnow ID 420
Guest books a cruise on the Carnival Horizon on 10/08/2023 leaving from the port of Miami.
How much are roundtrip transfers from Miami Intercontinental Airport?
What other information should you advise your guest?
Roundtrip cost is $35.98 per person.
Latest acceptable arrival is 1:00 pm.
Earliest acceptable departure is 12:00 pm.