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In the Office
100

How much is the STM discount for the team store for a first year STM?

10%

100

How many calls are you expected to make each day?

80+

100

What side of the building do the Hurricanes Shoot Twice?

South

100

How many home games are there in a season?

43

100

How many points are given for emails on the Hustle Board?

1 point for 8 emails

200

How many vouchers can a plan holder receive?

  • Full – 4
  • 22-game – 2
  • 11-game – 1
200

What three things do we have the ability to sell?

Fulls, Flex Plans, and Groups/Suites

200

In what area is the Buffalo Brother’s Zone located?

Lower Level North

200

What was the team’s previous name when it was based in Connecticut?

Hartford Whalers

200

What level of the arena are our offices on?

"M" level - Mezzanine

300

What does a 4-seat center ice top 8 pure hockey client pay for parking next season?

$0 – complimentary parking

300

What do we want at the conclusion of each call?

A Follow Up

300

Describe where Sections 110-113/125-128 are located relative to the ice.

Behind the Nets

300

When did the Canes win the Stanley Cup and who did they beat?

2006

Edmonton Oilers

300

What are the expected daily number of points to get on the Hustle Board?

40

400

A new 22-game plan holder in center ice has this much money to improve their seating location during games next season?

$300 Upgrade Credit

400

How do you respond to the objection “I have to talk it over with my family/friends”?

How about you bring your family/friends out to a PNC Arena Tour, so we can discuss everything while being here in the building.

400

What are the differences in seats & benefits between the Club Ledge and Champion’s Club?

  • Champion’s: Unlimited exchange, black leather seats, all inclusive
  • Club Ledge: TV’s in between each pair of seats, sandwich and 2 drink vouchers, in front of Club Ledge wrap around bar
400

Which Hurricane was given the nickname Mr. Game 7?

Justin Williams

400

What two software systems should you have up on your computer at all times?

CRM & Archtics

500

How much is a Concert Add-On for Captain’s Club & for Club Ledge? Who is eligible for this?

  • $2,000/seat for Club Ledge
  • $2,500/seat for Captain’s Club
  • Only Full Season Ticket Members in 1st row, 2nd row, Center Ice Preferred, Center Ice or Club Ledge
500

Give two reasons why reps fail to close?

  • They don’t ask
  • Pressure is perceived as a bad thing
  • Allow negative emotions to show
  • Not confident
  • Afraid to lose a sale
  • Try to wing it
500

How much is general parking for a plan holder?

a.    Full - $12

b.    22-Game - $13.50

c.    11-Game - $15


500

Who scored a lacrosse-style goal against the Calgary Flames in 2019?

Andrei Svechnikov

500

Who is the legendary receptionist on the M level?

Karen Prince