Carolinas Billing
Ni calls to cancel the NC Home policy due to moving to MI. Policy has been pif already via cc, how is the refund sent?
What is check?
What is one policy that does not give a mpd?
What is renters/life?
Ni gets a notice of non renewal on his home policy after putting in a pool, what likely is the reason?
What is not having a fence?
If policy cancelled in May due to non payment and it was 150 for May, not counting the fees, what is the amt likely needed?
What is 300?
NI calls with policy, AU39-100185207, what state is it?
What is SC?
Member wants to add their grandson to the hh, what is the oldest age we can accept?
What is 26?
NI's policy renews on June 5th and needs to change the due date, what is the latest date it can be changed to?
What is June 10th?
If a NI has a 2 auto policy and removes a car and complains about his premium not going down enough, what is likely going on?
What is loss of mcd.
Ni calls to cancel their policy in SC but needs to do what?
Sign a cancellation/lpr doc
If ni is upset about the short rate cancellation, where can the clause be referenced?
What is Policy jacket?
To reinstate a policy for the Carolinas, what are 2 needed items?
What is a payment and SONL?
What is the minimum towing miles a Basic Membership will cover?
What is 3 miles?
NI can reinstate Home and auto within how many days?
What is 45 days?
If a NI has a home and auto policy and wants to cancel home and suddenly is surprised by a rate hike on the auto, what likely happened?
What is loss of mpd
NI calls about adding Susie to the policy because she's about to take her road test, what document is she likely asking for?
What is DL-123
If ni moved to another state and called to cancel mid term, what type of cancellation would it be?
What is pro rata
What is used to double check if a card payment has gone through?
What is Tempess?
If you're trying to find 6201110823677 in members connect but it's not working, what needs to be removed?
What is 620111
Invoices are generated how many days in advance of the due date?
What is 12 days?
A member calls to cancel their membership and is upset with rate increase, what likely happened?
What is loss of membership ?
NI calls and reports that he's changing addresses and needs to update his policy HO-4 policy, what needs to be done?
What is a rewrite?
If nis policy cancelled and there was still a balance owed and ni called to pay it off after 60 days, what group would need to be contacted?
What is accounting?
Nis wants to have a pup policy and need to have what minimum underlying policy with AAA to have it?
What is auto?
Auto renewal payment hits how many days before renewal?
What is 45 days?
Ni calls to make a payment on her auto policy but can't pay with what cc brand?
What is American Express?
While Carolinas doesn't offer MPD for life nor renters, what is something it does offer that core states don't?
What is PUP?
Ni calls after getting a notice from the NC DMV that he has no insurance. What needs to be filled out?
What is FS-1
What is turn in the license plate?
Ni calls on 3/6/26 about a cancelled policy, the policy cancelled back on 1/20/26, can it still be reinstated?
What is yes
Give at least 2 reasons why issue management would be used?
What is sending replacement cards
Refund/fee dispute
add/remove donor
adjust join year
change spelling of 1st name
change dob
miscellaneous features of mb connect