EC-071
the primary business activity of operations
what is producing goods and services?
Individual who carries out management functions
what is a manager?
An HR manager performs background and reference checks on a potential candidate.
what is staffing?
The most important factor in a business’s customer relations is its __________.
what are people?
mammal with the most powerful bite
what is a hippopotamus?
The process of planning, staffing, leading, and organizing employees
what is HR?
Equipment and supplies required to produce and/or sell products
what is material resources?
An HR manager listens to and records an employee grievance.
what is employee relations?
As an individual employee, you can help your business build positive customer relations by listening to __________.
what is feedback?
the fastest sea animal
what is a sailfish?
A business that exists to fulfill a specific mission or undertaking is called a __________ business.
what is a nonprofit?
Level responsible for tactical planning and implementing top management goals
what is mid level management?
a commission or bonus is an example of a form of __________
Customer relations is often used interchangeably with the term __________.
what is customer service?
the only mammal capable of true flight
what is a bat?
the interrelationship among primary business activities
what is one business activity changes, so the others must adjust?
Ability to understand how the parts of an organization are interrelated
what are conceptual skills?
The first task in the HR management activity of staffing
what is determining need?
Positive customer relations encourages loyalty and __________.
what is repeat business?
only place on their body dogs have sweat glands
what are paw pads?
hiring an outside firm to perform marketing is seen as __________
what is out of the ordinary?
Function that involves developing team spirit among employees
what is directing?
A department manager develops an instruction manual for one of the company’s job positions.
what is training and development?
A business’s intangible environment is often referred to as __________.
what is corporate culture?
a group of cats
what is a clowder?