What are all the options of items to grab when taking customer to their tables.
What is menus, kids menus, silverware, and special menus (gluten free, Spanish, ect.)
100
Once a table is prebussed, you ____ it down and put _____ on it.
What is wipe & silverware
100
The board runner should ____every customer as they walk in the door.
What is greet
100
We say _____ and _____ to every customer
What is hi & bye
100
What word should be corrected if stated while making a call-ahead?
What is Reservation
200
If you are walking customers to a table and they prefer a booth, but it is a long wait, what do you do?
What is check back with the board runner.
200
Once you finish wiping down the table or booth, what else do you wipe down?
What is chairs and cushions.
200
The board runner should follow _____ so all the servers have an equal opportunity for tables.
What is rotation
200
When opening the restaurant, where are all the locations that spray bottles should be placed and how many at each.
What is 4 at the host stand, 2 in the bar, one over by back wait, and one up by the kitchen on the menu holder.
200
What is the amount where it is necessary to take a phone number with a call ahead.
What is 8
300
One should keep the ____ of the customer and engage in ____ with the customer while walking them to their table.
What is pace & conversation.
300
The sanitizer bottles should have what on every bottle?
What is a label
300
The board runner is responsible for answering every ____ that comes to the host stand.
What is call
300
If the TBS ever goes down and you are on a wait, how would you create an accurate quote for the wait?
What is count each name as 2 minutes.
300
When is the appropriate time to use each option under call ahead seating. (Walk-in, call-ahead, advanced call-ahead)
What is
walk-in if on a wait just walking in
Call-ahead if they are on their way
Advance call-ahead if they want to come further into the evening.
400
When a table request a table out of section, what is the appropriate thing to do once they are sat?
What is find a server that's section is near that table with the appropriate amount of tables they can have.
400
If the table previously had a young child in a HC that threw spaghetti all over the ground, what would you do?
What is Bissel it.
400
When clearing tables, what devices do we use to ensure the accurate tables are clear.
What is IPods.
400
When closing the restaurant, what do we refill in each three slots at the host stand.
What is 3 silverware bins.
400
What are all the requirements when asking someone for an advanced call-ahead (large parties)
What is number in party, name, time, if they need kids menus, HC, slings, phone number, or special occasion.
500
Explain the process of walking a table correctly.
What is keeping the pace of the customers while talking to them, pull out chair or guide them to the booth, and mention menu items while finishing it off along the lines of "enjoy your meal"
500
Once you finish wiping down the table, you push in each ____.
What is chair
500
If a tables moves out of section, who do you communicate with?
What is the board runner.
500
If someone comes up to you and asks how much longer they have to wait, while already on the wait, what do you do? (Not being the board position)
What is refer back to the board runner.
500
What is call ahead seating, how does it work?
What is bumps you up on the list, which reduces your wait time, but does not guarantee a table.