Program services
Give 2 examples of required services each client must receive?
Any 2:
-Religious services
-Phone calls
-Medical care
-Education
-Large Muscle Activity
-Leisure
-Acculturation activities
-Basic needs: food, bed, clothing
How many hours of Large Muscle Activity (LMA) and Leisure must be offered to clients?
Monday-Friday: 1 hour of each
Weekends/Holidays: 3 hours combined
What type of disclosures do we need to report to CPS? Provide 1 example of a disclosure you would report.
Disclosures of abuse (physical, emotional, sexual), sexual exploitation, and neglect.
Once hired what must be completed in order to be an approved driver for the agency?
Defensive driving course, 2 supervised drives, and signed driving policy
Name 2 staff who have pets.
Marcella, Rhina, Anthony, Noe, Karla.... others?
How many hours of education does the program offer clients?
6 hours of educational services
How many days/hours do we have to report a Child Level Event?
It depends. 4 hours for Emergency SIRs and 24 hours for SIR, Historical Disclosures, and addendums.
What is the staff to child ratio for the program?
1 staff to 8 youth
When will shift summaries be sent?
At the end of each shift (Day, Swing, Grave)
What central american country did we receive the highest number of youth from in 2023?
Guatemala
How many phone call minutes is the program required to offer to each client during the week (M-F)?
50 minutes
What are 2 things that should be done within the first 4 hours of a client's arrival?
Shower, offer meal/drink, inventory of belonging, admit to portal, provide youth fresh clothing, etc
What is the requirement for clients to be able to swim in a body of water?
A lifeguard must be present.
Provide client a new medication.
Note the missing medication on the MAR
Ask for another staff to witness the disposal and sign off on form together.
Create an incident report detailing what happened.
What is the program's address?
How often do clients meet with the mental health therapist?
It depends! Clients can decline services; If clients accept services they meet at least once a week, or more if needed.
Can staff have contact with clients after they have exited the program?
No.
"Staff may not have contact with any unaccompanied children outside of the care provider facility beyond that necessary to carry out job duties while the child is in ORR care, nor following the child’s discharge before the child turns 21 years old, unless for the purpose of providing support to the child following discharge, such as assistance accessing relevant resources/services, providing interpretation assistance, or answering questions about their case. In such an instance, the contact should be made utilizing the case manager or clinician’s work phone or work computer and NOT through personal phone numbers, personal emails, or social media."
24 hours of training per year. This does not include ORR training requirements.
What times are medications given during the day?
8am and 8pm or when clients request them as needed.
Casa has a diverse staff make-up representative of different latin american countries. What are 2 countries represented by our staff?
Peru, Mexico, Honduras, Colombia, Venezuela, Costa Rica
Name 2 of the "6 Rights of Medication Preparation"
Right Person. Right Medication. Right Dose. Right Route. Right Time. Right Documentation.
How many hours does the program have to exit a client once their reunification case has been approved?
Discharge should happen within 72 hours of approval.
How often must clients be provided meals?
At minimum 3 meals and 2 snacks in a 24-hour period.
Give 2 examples of when an incident report needs to be completed
How many positions does the program have?
27 positions total; 10 engagement specialists, 3 education staff, 4 case management staff, 3 medical services staff, 2 mental health therapists, 2 program supervisors, 2 directors, 1 program coordinator