Infection Control & Bag Technique
Documentation and Compliance
Clinical Care & Patient Safety
Wound Care
Quality & Performance
Supplies and Operations
Company Policies and Patient Experience
100

TRUE or FALSE:

Your bag should never hand on the back of a chair, sit on the floor, be placed on a patient's bed, or remain open?

TRUE

100

What does M0104 represent?

Date of physician referral

100

When should a patient be discharged from services?

When they no longer have a medical necessity.

100

How much does one ortho silver dressing cost?

Small $29

Large $35

100

What is our all-payer ACH rate goal?

<15%

100

How many weeks' worth of supplies should be kept in the patient's home?

2 weeks

100

If a patient says, "Can you just sign for me?" is this allowed?

No - FRAUD

200

What should you use to clean your tablet?

Company provided alcohol wipes

200

Where should all patient-related communication be documented?

In the patient's chart.

200

What is considered a critical PT/INR result, and what should you do?

5, obtain a venipuncture and notify MD and PCM. 

200

How often is a clinician expected to obtain wound photos and measurements?

Every visit

200

What is our VBP score goal?

>60%

Currently 20%

200

When you use an item from your car stock for a patient, how do you replace it?

Order back to self through the patient's chart. 

200

What are the only paper documents that should be turned into the office?

1. At Risk Form

2. At Risk Registry Form

300

When should you clean your tablet?

Before and after visit, in front of patient. 

300

Where do you document your narrative?

In the ACH Risk Assessment under observation. 

300

What should you do if a patient starts a new antibiotic?

Notify office staff via the infection teams thread and enter the medication in the chart. 

300

Which specific wound document should be reviewed with a patient who has a wound?

Wound stop light

300

Why is it important to capture accurate scores at SOC/ROC?

To provide CMS with accurate data that supports appropriate expectations for functional improvement. 

300

What should you enter immediately after dropping off lab specimens?

Lab drop notification coordination note - OUTSIDE the visit

300

What are 2 important key phrases/questions you should ask patients at the end of each visit?

1. Would you rate my visit a 10/10?

2. Would you recommend to your family/friends?

400

What PPE is required when cleaning equipment?

Gloves

400

What is the company's documentation sync-time policy?

24 hours

400

What is important to complete or update during every visit, and why?

Thorough med rec, number 1 reason for rehospitalization. 

400

What specific interventions should be included every visit?

PFOC/disease process education

Specific patient safety education

Specific high-risk med education

Detailed documentation on skill provided

Patient's understanding of education

400

Which 2 survey questions count toward VBP?

1. Rate 9 0r 10

2. Would you recommend to family or friends

400

Who is the point of contact for Dr. Devraj?

Liz Garrison

400

TRUE or FALSE:

The patient must have a physical copy of all completed forms in the home?

TRUE - must be filled out in the book for patient review. 

500

What must you do before accessing the contents of your bag?

Sanitize your hands
500

Can you use your personal device to take pictures? 

No - only company provided equipment may be used

500

How long do you have to complete a QR buddy code?

24 hours or chart is locked without recommended changes.

500

What is the name of the only company approved talk-to-text feature?

NVOQ

500

When should all paper documents be turned into the office?

Every Wednesday and must be filled out entirely.

500

Why are star ratings so important?

Hospitals use star ratings on patient choice forms. 

500

Should you obtain a manual or electric blood pressure.

Best practice and agency protocol: manual BP should be obtained on all patients, every visit, all disciplines.