What We Do
Name 2 things a Case Manager can help you with.
What are:
State Driver's License/ID, Birth Certificate, GED, Tech School/College, Health Insurance, Parenting Resources, Housing, Jobs, WIC/TANF/Food Stamps, Counseling, Social Security (SS) Income & SSD (disability) Income.
What is one way that you and your case manager can help you prepare for your dream job?
What is: Create/Update a resume, Apply for jobs, Obtain a GED/Diploma, Enroll in trade school or college, etc.
When is it ok to miss a scheduled meeting without informing my Case Manager?
When is (except for emergencies) never. If you need to reschedule a meeting, try to let your Case Manager know 24 hours in advance or as soon as possible. Your Case Manager will do the same for you if they need to reschedule/cancel a meeting. This is a show of respect for the other person's time.
Bus Token's are provided when?
When is for upcoming appointments, job related issues, court dates (etc.).
They are not provided for leisure (non-necessary) travel.
What is the acceptable age group for Coffee Oasis clients/visitors?
What is between 13 and 25.
The cause of someone being "exited" from Case Management.
When the goals have been achieved.
When someone "no-call/no-shows" multiple times.
When progress isn't being made on goals.
When the client moves from the county.
When someone turns 26.
True or False: I have to take out loans to go to my choice of college.
What is False! While loans might be something to consider, there are other financial aid options like grants, scholarships, and work-study. Your case manager can help you navigate all of these!
True of false. It is the Case Managers job/duty to provide or fix all needs of their client.
What is false. It is not a Case Manager's job to fix a youth's problems. The Case Manger and youth must work together toward achieving their goals.
True of False. Free ORCA (bus and ferry) passes are available for all Coffee Oasis clients/visitors?
What is False. Free ORCA passes are provided by Kitsap Transit for those under 19 years old.
Who are your Case Managers here in Port Orchard?
Rachel and Jim are your Youth Development Case Managers.
Where can I find a Case Manager?
Where is at The Coffee Oasis Center (by asking Jacob, or coming to the Youth Programs office downstairs)
Fill in the blank: In order to be able to rent my own apartment or buy my dream home, I need to have a good _____ score.
What is Credit. Talk to your Case Manager to find out how to get it, as well as how credit can help you or hurt you depending on how you use it.
How safe/secure is the information share between a client and Case Manager?
NONE of the information shared is available or repeated to anyone outside of the administrative/Youth Development office without the foreknowledge of the client. Additionally, request involving outside entities (education, treatment or med info, legal issues, etc.) will never be initiated/started without client notification through a Disclosure Authorization form.
As a reminder discussions involving sensitive information can always be moved to a priviate location such is the classroom in the Administrative/Youth Development Office.
Is the type of assistance a client can receive from their Case Manager limited to what is specified on the check-in forms?
What is absolutely not. Case Managers are here to help with whatever they possibly can. If you have a concern or question, PLEASE bring it up and they'll help in whatever way they can.
Why do Case Managers require so much personal info during the initial check-in process?
Some of the information is required by Washington State only for those presently homeless, Other information is required only for those under 18. All of the information is used so your Case Manager knows how they can help you, and much of the questions are based on years of effective Case Management. We are here to help you, and can't do that without knowing your needs.
Can my Case Manager give me a ride?
What is maybe/it depends. Case Managers can provide rides for individuals of the same gender, or if there are 3+ people in the vehicle at all times. Rides are usually reserved for appointments related to case management goals.
Name one place where you might go if you need support improving your mental health or becoming the best version of you.
What is: The Coffee Oasis Crisis Text Line, Sara (Summit Health Management WA), KMH, PCHS/Mobile Van, Doctor/PCP. -Case managers are great at helping with applications and assisting with calls if those make you anxious.
Name 2 things every Case Manager promises to their youth.
What are, we:
- honor appointment times,
-honor confidence,
- talk to other staff on needs-only basis,
- talk to other organizations only with/through a Release of Information (agreement) form.
- to be upfront and transparent, and
- to honor clients' needs but also are mandated reporters,
Do clients "need" to be completely clean and sober prior to being accepted for shelter or temporary housing in Kitsap County?
What is "yes." Presently there are no housing/shelter facilities accepting people unless clean and sober. Your Case Managers are available to help you once you make this decision.
Emphasis is placed on Client Goals because...
What are:
True/False: My Case Manager can get me into permanent housing today.
What is False. Your Case Manager can help you begin the housing process and may even get you into temporary housing (shelters, Oxford Housing, hotel/motel) quickly, but permanent housing will probably take at least a few months to get into depending on the resources you already have (credit, income, etc.).
I got my dream home/I am interviewing for a great job, but now what? How can I get some snazzy interview clothes or household necessities?
What is: By asking my Case Manager about local organizations or resource groups. Places like St. Vincent de Paul, Northwest Hospitality, or the SK Helpline are great options if you need some clothes or resources to get by before you get that first paycheck (or anytime you need them).
Can a Case Manager give money to help out a client?
What is "no" for any reason. Your Case Manager is not permitted to provide money for any reason, but can provide--on a "needs" basis (appointment, job, training, etc.) others means such as a gas card or tokens.