Show:
Terms
Listening and responding
Asking questions
Referrals and advocacy
Miscellaneous
100
The term that refers to assuming responsibility for resources and action
What is authority?
100
There are 12 roadblocks to communication. If a case manager states "Leave your house and find another one", which roadblock is that?
What is ordering, directing, commanding?
100
The type of question that is used when you are trying to get basic information or a single answer
What is closed?
100
If a case manager is insensitive to the client's needs, that is what?
What is one of the reasons a referral can fail?
100
The court decision that discussed mental health practitioners have a duty to warn the intended victim
What is the Tarasoff court decision?
200
The term that appraises the general health status of the individual and establishes whether a physical or mental impairment is present
What is medical diagnosis?
200
The two aspects to which you as the case manager can listen and respond
What are content and feelings?
200
Where did you....? is one way to start what kind of question?
What is closed?
200
Assessing client capabilities and understanding the case manager's role are the two components of what?
What is how to make a referral a successful one?
200
To make sure the client is getting what they need and if the plan is not working, no further money will be spent on making it succeed is the purpose of what?
What is the review date?
300
The term that refers to the type of medical treatment that the client wants at the end of life and what medical intervention the client does not want used
What is living will?
300
There were several points to remember when it came to listening and responding. The one that talked about getting important, corrected information that allows you to follow the client's concerns more accurately
What is "You could be wrong"?
300
When you want to give clients more opportunity to talk about what is important to them, that is one reason for what?
What is using open questions?
300
Speaking on behalf of others, pleading their case, or standing up for their rights
What is advocacy?
300
What I want my loved ones to know is one of the requests from what program
What is the Five Wishes program?
400
The root word for bone
What is osteo?
400
There were 12 roadblocks to communication. Which one would it be if a case manager said, "What you really mean is that you don't want to see him anymore?"
What is Interpreting, analyzing, diagnosing?
400
There are several types of questions that make clients uncomfortable. Which one would be when the case manager says "Did you see the other person, what did he look like, did you get a license plate number or some identifying information, how close were you, did anyone else have information that would identify him?"
What is do not ask multiple questions?
400
Using techniques of persuasion when appropriate is an example of what?
What is being a good advocate?
400
The step to handling crisis events effectively that talks about consulting with your client if possible, but be ready to act
What is construct the best course of action under the present circumstances?
500
Feelings not being named by the individual, but rather gets clearly and concisely summarized by what the case manager perceives
What is reflection?
500
There were several points to remember regarding listening and responding. Which one states not to cut off the client's healing process because you feel pressed for time, go over the situation thoroughly once, and if you can, review it several times
What is Listen reflectively long enough?
500
When you are opening a case or chart on a person and need identifying information, that is one of the times to what?
What is when it is important to ask questions?
500
There are many ways to be a good advocate. Which one talked about knowing the appropriate person to whom to make the appeal and having a good referral network?
What is knowing the environment in which the conflict takes place?
500
Minimal responses that let the client know you are listening are known as:
What is verbal following?