Roles & Responsibilities
Policy
Keys to Payment Accuracy
Case Reader Overview
Today
100

The timeframe to case review expedited cases. 

What is 4 hours of receipt.

100

Clients use to access their food benefits. 

What is an EBT Card.

100

Application received after 4:30pm.

What is next business day.

100

The Federal Agency responsible for overseeing the Food Supplement Program.

Who is FNS or Food and Nutrition Services.

100

The top social media platform.

What is Facebook.

200

Verifies Wages and Unemployment Compensation.

What is DOL.

200

A letter sent when a household misses its first interview appointment.

What is a NOMI.

200

Percentage of cases that are found in error.

What is the Negative Error Rate or NER.

200

The start of the Case Reader Project.

What is January 1999.

200

Most popular Halloween Costume of 2023.

What is Barbie.

300

List of rules, or frameworks, that govern the process.

What is Policy.

300

A non-disabled individual who is age 18-52 and does not have dependent children in his or her food benefit household.

What is an ABAWD.

300

Households whose combined monthly gross income and liquid resources are less than the household's monthly rent or mortgage, plus the applicable Standard Utility Allowance.

What are Expedited Services.

300

A tool case readers use when completing case reviews. 

What is the Pre/Post Confirmation form.

300

Superbowl LVIII (57) music headliner for half time.

Who is Usher.

400

Method for completing something with steps and instructions for each aspect of the task.

What is a Procedure.

400

Allows staff to deny initial applications for Food Benefits after a 10-day period and before the 30th day if the household fails to provide mandatory verifications.

What is the 10-day Waiver.

400

The improper closing, termination, or denial of food benefits.

What is a Negative Error or Non-Active Error.

400

A penalty for failing to comply with the SNAP work requirements without good cause.

What is a Sanction.

400

Most googled person in 2023.

Who is Johnny Depp.

500

Delaware Medicaid Enterprise System 

What is DMES.

500

Identity, Social Security, Citizenship/Alien Status and Residence (intent to reside).

What are Technical Eligibility Requirements.

500

Incorrect amounts paid to an eligible recipient.

What is an Improper Payment.

500

Address key issues in applying policy, reduce errors that affect client cases, and eliminate over and underpayments.

What is a Quality Review.

500

The Cabinet Secretary for the Department of Health and Social Services.

Who is Josette Manning.