Skills
•Jordan made a list of everything that needed to be done before the event. They made a calendar and gave the team small jobs to finish each week so everything would be ready on time.
time management
What do you do if a customer asks you a question and you can't answer it?
find someone who can answer the question (another co-worker, manager/supervisor)
What year did Suncom begin operation?
1969
What does Hakuna Matata mean?
No worries
What is Andrea's favorite food?
brownies
•During team meetings, Jordan made sure to pay close attention when others talked. They waited their turn, asked questions, and made sure everyone understood the plan.
Active listening
What should you do if you see a customer fall or get hurt?
make sure they are okay, report it to your supervisor, call 911 if necessary
What kind of dance does Tara do?
Tap dance
What is the name of Sleeping Beauty's prince?
Prince Phillip
How many siblings does Andrea have?
1
•Jordan also kept track of all the money they received and spent. They wrote down every donation and cost. When some supplies cost more than expected, Jordan found cheaper options so they could stay on budget.
money management
You’re a delivery driver and your GPS stops working
You find another route and still deliver the package on time.
What is Donald Young's favorite basketball team?
Where do Lilo and Stitch live?
Hawaii
What color are Andrea's glasses?
Purple
•Jordan brought together five coworkers and volunteers to help. Each person had a different job, like making flyers, calling businesses, or setting up tables. Jordan made sure everyone worked well together and helped each other when needed.
Teamwork
You’re a hotel front desk worker and a guest is upset about their room
You listen, apologize, and offer to switch rooms.
What is the biggest puzzle Diane has done?
What does Ariel trade for legs?
Her voice
What sports does Andrea play?
track, basketball, swimming, bocce
•Jordan called a local restaurant and asked if they could donate food. The restaurant said they couldn’t donate, but they could offer a discount if their name was listed on the flyers. Jordan agreed, and the team saved money.
negotiation
You’re cleaning a school and find a spill in the hallway
You put up a warning sign and mop it up right away.
What does Ben like that tells time?
Clocks
How old is the turtle Crush in Finding Nemo?
150
Where is Andrea's favorite place to vacation?
Disney World