Sofia's Background
Where was Sofia from?
Tegucigalpa, Honduras
What was one of the community resources?
The Multicultural Council of Windsor and Essex County (MCC)
What was our intervention for overcoming the language barrier?
The nurse will arrange for a Spanish-speaking interpreter or use translated materials to explain the vaccination process step-by-step.
What could Sofia have done differently?
For Sofia:
Offer clear, step-by-step guidance in her preferred language (Spanish).
Provide access to a translator or advocate who can assist her throughout the process.
Where does Sofia work?
Sofia is a farmworker
Windsor Women Working with Immigrant Women (WWIW)
What program could the nurse use to help her communicate with Sofia?
The nurse will use a bilingual app (Voyce) to guide Sofia through booking her vaccination appointment.
What could the ward clerk have done differently?
For the Ward Clerk (Receptionist):
Undergo training in cultural competence and TVIC.
Learn effective communication techniques through language barriers, such as using interpreters or written translations.