Visa
These two items are required from customers to open a Scheels Visa Credit Card in store
What is: Drivers License/Photo ID & Cell Phone
We are shooting for this average digital receipt percentage as a team.
What is: 35%
The timeline in which customers have to return merchandise with a receipt without ASL approval.
What is: 90 Days
A customer brings up a defective item to your register, you should do this.
What is: bring it to customer service
You’re throwing a cup away, the cup still has ice in it. To be considerate to our maintenance peers we need to do this.
What is: Dump out the ice
The amount of months customers receive interest free with a 500 dollar purchase
What is: 6 months
A customer states their email address is entered incorrectly in the register. You need what information to fix that for them? And where are they turned in?
What is: Email, Phone #, Name
Customer Service
The stores House Account number.
What is: 040
A customer decides they no longer want a shirt that was on hold, the shirt has a sticker on it but is no longer folded (2 Part answer)
What is: Fill out the hold slip as restocked, fold the item so it is floor ready
Scheels has this many locations currently in operation
What is: 34
The minimum visa goal for cashiers
What is 5 a month
How can digital receipts benefit customers in our store? (multiple answers, list at least one)
- Helps to keep track of receipts
- Helps to stay organized
- Allows customers access to ads and promotions
- Allows easy access to receipt lookup when customers are looking to return their merchandise
WI Tax Exempt/CES Numbers contain how many digits.
What is: 15 digits
You’re on your register, there’s no freight, you can do these things to keep busy. (multiple answers, list at least one)
What is: -Stock bags, receipt paper, envelopes
-Wipe down hard surfaces with a clorox wipe
-Get to know your peers
After eating lunch you should clean up your area using cleaning supplies that are kept in this place.
What is: next to glory
The number you use when a visa coupon won’t scan
What is: 9000000
We should be using this approach when offering a digital receipt
What is: assumptive
This DNR combination license includes Small Game, Fishing & Gun Deer
What is: Sportsman's License
You are putting your finished cart of freight away, you need this information for your finished slip.
What is: shop #, date, initials
Scheels was founded using profits from this crop
What is: Potatoes
A customer is wondering about raising their credit limit on their Scheels Visa credit card. Customers are allowed to adjust their credit limit through the bank how often?
What is: Once every six months, twice a year
This store has held the highest average percentage this year for digital receipts
What is: Missoula
There are three different types of recreational memberships available in Customer Service for customers to purchase. Name all three.
What is: Eau Claire Archers, Eau Claire Rod & Gun, WI Bike Trail Pass
You're on the floor map as extra, you can call these phone numbers to find out what to do.
What is *511 or *522
When verifying a 100 or 50 dollar bill we can use these three indicators.
What is:
Blue Strip/bell shape on blue strip
Raised ink on their shirts
Face when held up to the light