Visa
Digital Receipts
Customer Service
Scenarios
Random
100

We are shooting for this average digital receipt percentage as a team. 

What is: 35%

100

The timeline in which customers have to return merchandise with a receipt.

What is: 90 Days 
100

A customer brings up a defective item to your register, you should do this. 


What is: bring it to customer service

100

You’re throwing a cup away, the cup still has ice in it. To be considerate to our maintenance peers we need to do this.

What is: Dump out the ice

200

Customers are allowed to buy this many bonus doe tags during Gun season.

What is: One every 24 hours

200

A customer decides they no longer want a shirt that was on hold, the shirt has a sticker on it but is no longer folded (2 Part answer)

   

What is: Fill out the hold slip as restocked, fold the item so it is floor ready

200

Scheels has this many locations currently in operation

What is: 34

300

The number you use when a visa coupon won’t scan

What is: 9000000

300

A customer states their email address is entered incorrectly in the register. You need what information to fix that for them?

What is: Email, Phone #, Name

300

WI Tax Exempt/CES Numbers contains this many digits.

What is: 15 digits

300

You’re on your register, there’s no freight, you can do these things to keep busy. (multiple answers)


What is: -Stock bags, receipt paper, envelopes

             -Wipe down hard surfaces with a clorox wipe 

             -Get to know your peers

400

The amount of months customers receive interest free with a 500 dollar purchase

What is: 6 months 

400

You are putting your finished cart of freight away, you need this information for your finished slip.


What is: shop #, date, initials

400

Scheels was founded using profits from this crop

What is: Potatoes 

500

There are three different types of recreational memberships available in Customer Service for customers to purchase, they are:

What is: Eau Claire Archers, Eau Claire Rod & Gun, WI Bike Trail Pass

500

You're on the floor map as extra, you can call these phone numbers to find out what to do.   

What is *511 or *522