Catalog basics
Category is!...
Hunt. Hunt. Hunt.
What do I need?
Surprise!
100
How often are catalogs created?
Once a year
100
NAME THE CATEGORY FOR THIS ITEM.
Allergy
100
Check BCBS Arizona's 2022 Catalog.
How much would the member pay for a Nicotine Gum?
$25
100
"I am looking for an item that can help me avoid having accidental slips in the bathroom."
Under what category will you check for this member's need?
Bathroom safety & fall prevention
100
How many days until a Catalog gets delivered to the member?
14 business days
200
What is unique in each catalog?
Product price
200
NAME THE CATEGORY FOR THIS ITEM.
Nutritional Supplements
200
Check SCAN's 2022 Catalog.
How much is the difference between the Desktop Talking Blood Pressure Monitor versus the Desktop Automatic?
$7
200
"My husband constantly snores at night! What can I get him to control his snoring?"
What product does the member need?
Nasal strips
200
TRUE or FALSE
Can a member purchase products with money?
TRUE
Some clients allow their members to use their credit/debit card to purchase items(restrictions apply)
They must exhaust all of their benefit then they can begin paying with credit/debit(not all clients allow this option)
300
What 5 things are listed for every product in the catalog for every client?
1. Item Number
2. Product Name
3. Packaging
4. Strength
5. Cost
300
NAME THE CATEGORY FOR THIS ITEM.
Vitamins & Minerals
300
Check the 2022 Cigna OTC Medicare Catalog.
According to the Category Index, what category has products: cushions, humidifiers, medical ID bracelets, pill case/crusher/cutter, CPAP pillows and other products?
Daily living aids
300
"I need something to relieve the itch from the mosquito bites I have on my leg."
What product do you think the member needs?
Calamine Skin Protectant Lotion
300
TRUE or FALSE
You should NOT mention price differences to the member.
TRUE
Cost is different from one client to the next. Do not mention price differences to the member.
400
Why is it important to find the correct catalog for the plan the member is enrolled?
Available products are plan specific
400
NAME THE CATEGORY FOR THIS ITEM.
Anti-diarrheal, Laxatives & Digestive Health
400
Check Horizon Blue 2022 Catalog.
What would you recommend to a member who prefers a substitute for Tylenol but in a chewable form?
Acetaminophen (Children’s Pain Relief Chewables)
400
"I've been suffering from this weird sore on my lip. Is there anything I can apply to ease the discomfort?"
What product could you possibly suggest to the member?
Releev Cold Sore Treatment
400
If a member wants to order a catalog through speaking with an OTC Advocate over the phone, what order method is that?
Phone Order
500
How can the members find out if their benefits rollover to the next benefit period?
Order Guidelines/Notice form in the catalog or
Calling the Over-The-Counter Center
500
NAME THE CATEGORY FOR THIS ITEM.
Incontinence Supplies
500
Check Aspire 2022 Catalog.
What would you recommend to a member who needs a 7-day treatment for anticandidal treatment?
Also, what is the Packaging size, strength and price?
Clotrimazole (Vaginal Antifungal 7-Day Cream with Applicator)
Packaging size: 45gm
Strength: 1%
Price: $10
500
"Due to my hectic work, I would tirelessly type a lot of documents and as a result, my wrist tends to be sore everyday!. Is there anything I can use to give better support to my wrist?"
What product could you possibly suggest to the member?
Carpal Tunnel Brace
Carpal Tunnel Syndrome- A numbness and tingling in the hand and arm caused by a pinched nerve in the wrist.
500
What aspects in the catalog are the SAME for all clients that offer the product?
Item#, Product name, Packaging, and Strength.