Categories, Priorities, and Subcategories

What Category is it?

100

I ordered a regular chicken sandwich and got a spicy chicken sandwich instead. 

Order Accuracy

200

I went to the community event you all held, and I did not receive the free meal voucher you guys were offering for attending the event. 

Marketing

300

I stopped and got a hot coffee yesterday, and it burned my entire mouth

Injury

400

I think you guys should have more shake flavors. The ones you have are so bland. 

Suggestions

500

I had two rewards in my account when I last checked yesterday, and when I stopped to redeem them toda,y I was told they were already redeemed. But I did not redeem them, so someone else must have gotten access to my account. 

Fraud

What Subcategory is it?

100

It took so long to get my order in the drive-through. I was waiting over 15 minutes. 

Speed of Service

200

I would like to find job opportunities with Chick-fil-A corporate. 

Corporate Employment

300

I picked up my order yesterday and was told there was no more Chick-fil-A sauce. I am appalled. You guys should not be running out of your own sauce. 

Unavailable Items

400

Will you guys be participating in National Chicken Sandwich Day? If so, what will you guys be giving out for free?

National Promotions

500

I work at the local Chick-fil-A, and I overheard someone say they were going to shoot up the store.

Threat to CFA Restaurant

What Priority is it?

100

Guest discrimination/Harassment-Restaurant

Priority 1

200

Return/Exchange/Refund Policy not supported

Priority 2

300

Allergens

Priority 3

400

Did not receive MLG offer

Priority 3

500

Animal Wellbeing- Brand

Priority 1

What is the Priority, category, and subcategory?

100

I wanted to know what Chick-fil-A does to help the environment. 

Priority 3-Environment-Sustainability

200

I went to pick up my to-go order, and when I got back to wor,k I noticed there were barely any fries in my order... It's almost like they ate half of them. 

Priority 2- Order Quality- Portion Size

300

I need to complete my community service hours. Can I volunteer at my local Chick-fil-A store? 

Priority 3-Giving and Programs- Volunteer Opportunites

400

I want to purchase a Chick-fil-A cow. I never got one when you guys were doing the promotion. 

Priority 3- Marketing- Merchandise

500

I ordered a sandwich with no pickles because I am allergic to pickles, and I was given a sandwich with pickles. I could have died. How careless of you guys. 

P1- Food Safety- Illness-Allergic Reaction and P2- Order Accuracy- Received Wrong Item