C&E
T/F: Customers can collect a deposit for an event ahead of time.
True!
What are two common pain points Toast solves for with it's C&E Module?
- Too much manual work/time spent managing orders. Our research shows that restaurants spend up to 10 hours a month handwriting orders and then manually inputting them into a system for invoicing and payment. Skip the paperwork and automate repetitive tasks with Toast!
- AIO - don't have to learn a separate system and all reporting is in one place! Manage all event and catering orders in one place
T/F: Catering Online Ordering pages have to have the same hours as standard online ordering
FALSE. One of the benefits of C&E Pro is that you can set separate hours and daily capacity for the catering side of your business.
What is the cost of the C&E Module (not C&E Pro)
$100
T/F: Restaurants are required to send estimates to their customers when they create catering or event orders (before sending an invoice).
False! This is totally optional! If a customer wants to create an order and immediately convert it to an invoice without an estimate, that's fine.
____% of restaurants say a portion of their revenue comes from catering.
62% - this means 1 out of 2 prospects you speak with offers catering!
T/F: You can set order minimums for catering takeout and delivery
What is the cost of C&E Pro?
$175 ($100 for C&E + $75 for pro)
Customer reports in Toast Web show the name and company of all previous C&E Customers. There are three other fields shown in this report - name one of them!
1. Total Spend
2. Outstanding balance
3. Last Order date
1. Customer reports! Retarget previous C&E customers for repeat business. What is the average spend for one catering order? If we could get two-three repeat orders per YEAR, would this pay for itself?
2. Lead forms! How many additional leads do you think you could get from a lead form on your website?
T/F: Catering OO supports delivery through TDS and 3rd party channels
False! Catering OO can be supported by delivery if the restaurant has in-house drivers
T/F: You can purchase C&E Pro on it's own without the $100 C&E SKU
False. Catering Online Ordering feature is now available only as part of the Catering & Events Pro offering (SUB040+SUB047) – it is not a standalone module.
A customer paid a deposit on their event, and wants to pay the remaining balance on the day of the event in person.
T/F: Restaurant can pull up this invoice on the POS and collect payment on a payment terminal.
True! Customers can pay in person on a terminal, online through the invoice sent to their email, or call in and restaurants can collect and submit payment through Toast Web
After a lead comes in, the restaurant calls/emails and determines the details of the catering order/event with the customer. What's the next step the restaurant would take in the Toast backend?
Create an order from the lead! The order will include all details of the event/order including what menu items will be on the order.
Give an example of how someone would use the "special menus" feature with C&E OO?
This allows for restaurants to set special menus to drive order for holidays or special events: ex - superbowl menu!
T/F: Catering & Events Pro (OO) has the same interface as the standard OO.
At this moment, Catering Online Ordering sites will be in our previous (v3) UI. If you come across feedback from customers/prospects around this topic, please feel free to share it with the catering team in the #catering-and-events slack channel.
Name one of Toast's top competitors in the C&E space
1. Triple seat (estimated to be $120). Partnered with Clover and Square
2. EZCater: 15% order
3. CaterZen: $199
4. Perfect Venue: $119
5. Caterease: $100
What's an example of how someone might use the "contract" feature?
Ex: If the order is canceled with less than seven business days notice, a fee of 50% of the estimated cost will be due.
What does it mean to set customized lead times using Catering OO?
This is how far in advance someone is allowed to order, so someone doesn't order a catering order for 50 people an hour from now.
T/F: Catering and Events is a self-service onboarding setup. Customers receive a link to login to Toast Web and can use Toast Classroom sessions to go through the set up
FALSE
During the KOC, POS OC books General Guest Consult for cx
Guest OC gets scheduled for the general Guest Consult
Guest OC will pre-configure Guest products as they can before the Consult
During the Guest Consult, customer chooses which modules they want to learn more about, and the Guest OC consults on those modules first and monitors customer activation