C&B Complete
Where did the company start?
Legacy Room
Who turns the water back on?
The plumber - in case there are any additional leaks
How much will the homeowner be charged the day / night EMS is sent out?
Nothing that day - it will be discussed during the inspection
When growth is present what PPE should you use?
Respirator, gloves, Tyvek suite
Should you discuss insurance coverage with your customer?
No
Who was the winner in bowling & what was their score?
Mike E - Mike, fact check the score.
How much is it for a moisture inspection for a plumbers customer?
Nothing - the inspection is free
What are 2 affected materials you can remove when you respond for EMS?
Carpet padding, insulation, etc.
What is the average time it take for spores to begin to spread from elevated moisture and humidity?
24-36 hours
No - we work with many customer through out of pocket payments
What anniversary did C&B just celebrate?
39
If you are onsite with a plumber and they ask you to cut a specific section of wall out, should you make the cut?
No - always partner with Director of Mitigation or Estimator
Who is the industry standard organization that sets guidelines for mitigating water damage?
IICRC
10 sqft.
Are there any insurance companies C&B Complete will not work with?
No - C&B Complete works with all insurance companies
What is the C&B Complete 24/7 phone number (NO USING YOUR PHONE)
(302) 381-9891
Name 3 plumbing companies C&B Complete works with
1.
2.
3.
How do you dry hard surface floors in place?
Set rescue mats with heat & containment
What do you set up when you remediate growth in an area so the spores don't spread?
Containment
How does C&B Complete help your customer through the insurance process?
Our Adjustor Liaison - they represent C&B complete and work for your customer
What does C&B stand for?
You find a new leak, what steps do you take to mitigate the new issue?
1. Turn water off
2. Alert the C3 & Director of Mitigation by adding a note to DASH
3. Call office to talk to C3
4. Set equipment to stabilize
How do you determine the dry standard on a property?
Test an area that is in the same room that has not been affected by the damage
How does an Environmental Hygienist identify mold / growth?
Air samples or surface samples.
When should your customer call insurance during the mitigation process?
After / during the inspection - the inspector can even help your customer