ASSURE
How long is the maximum allowed time for system testing? (For non ULC)
31 Days
Which action to be created when a customer needs a refund but they have no PAP on file?
RR
True or False: Customers can reset their ADC password on their own.
TRUE
What word makes the sentence below redundant?
I will revert back to you by tomorrow.
Revert
Which logistics partner delivers shipping requests such as replacement batteries, keyfobs, and decals?
CANADA POST
Which action to be created when customer is requesting for a copy of their Call List?
MSMRAP
This equipment would allow customers to be able to record 24/7 using their Alarm.com cameras.
Stream Video Recorder (SVR)
What do we do if the customer's Alarm.com access gets suspended due to non-payment?
Transfer to A/R Department
Tip: Always set proper expectations and do WARM transfer