Check Request
This account can have a check request (Check sent directly to client)completed from it?
What is Brokerage Account
A client needs guaranteed funds issued by the bank rather than writing a personal check. This may be an option.
What is a Cashier's Check
A representative should verify this before processing a fee reversal request.
What is eligibility according to policy?
This system handles unsorted transactions due to a number of reasons like:
What is Pay No Pay
Before placing a stop payment, representatives should verify the item has not already done this.
What is cleared/posted
A client knows what they want but not how to do it. A strong Schwab representative doesn’t just complete the task. They teach the client how to use available self-service options when appropriate.
What is client empowerment
A cashier's check request generally requires the funds to be available in this type of account.
Schwab Bank account
This should always be done when completing a internal transfer in PDTeller to the client
What is transaction readback
Before discussing account-specific information or completing certain requests, representatives must complete this important step.
What is Client Authentication?
Zelle transactions are intended to be sent primarily to these individuals.
Who are people you know and trust?
For S1, Before placing a check order, you should verify this account feature is active.
What are payment/checking features
This system is typically used to process and track cashier's check requests.
What is MyQ
This PD Teller function allows representatives to reimburse certain client fees when eligible.
What is a Fee Reversal/CSG?
How many tries does a client get to retry their S1 Password before it needs to be reset?
What is 5 times
This client splits their year between California and New York
What is a Snowbird
Client moved 3 weeks ago and states she is having issues making a transfer to her Chase account online stating she has some type of restriction on her account. What could that restriction be?
What is M Restriction
Name a non-negotiable that must be verbally given to the client before a cashiers check is issued?
What is Cashier's Check Disclosure
What is the JW for PDTeller
What is MOD
Although a representative can assist with this type of money movement, we should empower eligible clients to submit it themselves online when appropriate.
What is Wire Transfer
Password resets are typically necessary when a client is unable to do this.
What is access Schwab.com?
For a check request, this cannot be changed without having an LOA?
What is address change?
What is Webcsr
Client wants to move money from their brokerage into their checking account. What tab would we complete this internal transfer in CC?
What is Cashiering (Non brokerage)
This can temporarily prevent deposited funds from being immediately available.
What is a bank hold
Before closing an account, representatives should confirm there are no outstanding these.
What are pending transactions, Open Orders