Desk Shifts
You clock into this at the beginning of your shift
What is SubItUp?
Website used to check guests in and out
What is IRIS?
Times that tours occur
What is 9:30-11:30am?
*Mark Twain is only til 10:30am*
A room stayed in when assignment isn't in neighborhood
What is a Duty Room?
The acronym C&C stands for this
What is Camps and Conferences?
Form filled out after notable guest interactions
What is a CommLog?
Completed after a group checks out by a CA
What are Quick RICCs?
Dorm types offered in our halls
What are community and suite styles?
Times that rounds occur
What are 9pm, 11pm, and 1am?
The Staff Move-Out date
What is August 2nd, 2025?
Protocol that should be followed when leaving desk for the night or a restroom break
What is closing down the desk?
Form to find the time a group is arriving to check in
What is the Conference Information Sheet?
Amenities offered in all dorms
What are laundry, kitchens, lounges and study rooms?
Form filled out before the phone is turned in and whenever a call is received
What is the On-Call Log?
This is where you send packages and mail over the summer
What is Hawthorn Hall, 901 Hitt St, Columbia MO?
The desk should never be in this state
What is unattended?
Shift that might not occur with every group and depends on group size
What is a check-in shift?
Suite style tour locations
What are College Ave, Mark Twain, North, and Respect?
Time the on-call phone is held
What is 11pm-7am?
Another name for the Hygiene Policy
What is No Stinky?
Times when no tasks need completed and guests aren't around
What is downtime?
The process done with items left behind in rooms
What is bag and tagging it?
The ten tour locations showcased across campus
What are Brooks, College Ave, Defoe-Graham, Gateway, Johnston, Mark Twain, North, Respect, Rollins, and Schurz?
On-call rate for a night with no calls
What is 1 hour pay for 8 hours of holding the phone without calls?
Piece of your uniform that should be worn ANYTIME you are clocked in
What is a nametag?