Systems Access
This pharmacy management system is considered the starting point for assisting customers on a call, text, or voicemail.
What is LifeFile (LF)?
These buckets indicate where an order currently sits in the progress pipeline and what granular task needs to happen next.
What are Status Event Buckets?
These short, current notes must always end with your initials and the date, and are completely visible on the main search page.
What are Memo Notes?
Syringes are bundled and distributed to patients strictly in packs of this numerical increment.
What is ten (10)?
This location acts strictly as a closed-door fulfillment center, handles our Skin Medicinals line, and features no patient walk-ups.
What is StriveMO (St. Louis)?
This AI-powered assistant works in the background during active sessions, listening for keywords to suggest relevant articles to technicians.
What is Genesys Co-Pilot?
o save time and prevent loading delays in LifeFile, it is best practice to open this specific management tab in its own Chrome tab every day.
What is Transaction Management?
These are the bright yellow sticky notes placed directly onto the face of a prescription image to call out changes that differ from the original text.
What are Annotations?
If a patient is injecting a volume of 0.5 mL intramuscularly, you will choose a pack corresponding to this specific alphanumeric code.
What is A10?
These are the only hours of the week that medications are eligible to be picked up at our physical pharmacy locations.
What are Monday through Friday, 8:00 AM to 6:00 PM AZ and 9:00 AM to 5:30 PM FL?
This platform has replaced our old Slack workflows and serves as our centralized hub for routing internal department escalations and requests.
What is HubSpot?
This specific ID is unique to a single fill event and is heavily utilized by our fulfillment and shipping teams.
What is a Fill ID (or TK Number)?
This color-coded note appears in bright red/yellow and will carry over to all future orders created for a patient or provider.
What is a Priority Note?
This syringe code is reserved for subcutaneous injections where the volume is 0.2 mL to 1 mL (20 to 100 units).
What is D10?
While friends and family can pick up a standard compound, these are the strict criteria for who can legally pick up a controlled substance will-call order.
What is the patient themselves or a family member residing at the exact same address (verified with photo ID)?
This learning management system houses our tailored training modules, compliance courses, and standard operating procedures.
What is Strive University (StriveU / Litmos)?
This action button opens up a detailed, chronological timeline of every single event that has occurred to an order, including timestamps and users.
What is Tracking?
When documenting a phone interaction or a clarification with a provider's office, your note must strictly include these details for state board compliance.
What are the information provided, the caller's first name, last initial, title, date, and your initials?
This is the gauge size provided to a patient when they are using a C10 or D10 subcutaneous syringe pack.
What is 30G or 31G?
For patients residing in this state, we are legally restricted to "Ship Patient Only," meaning office pickups and office shipments are entirely forbidden.
What is Nevada?
To ensure you don't miss key processing information, notifications for this specific channel must be set to "Every new message".
What is #customer-care-updates-only-acknowledge?
This action button opens up a detailed, chronological timeline of every single event that has occurred to an order, including timestamps and users.
What is the Control Panel?
Even when shipping a completely dry, non-injectable item like a capsule, this specific entry is still mandatory on the shipping notes to clear system logic.
What is "NN" (No Needles) or "No Syringes
A patient is prescribed an intramuscular injection twice weekly for a 56-day supply. This is the exact code you will enter into the shipping note to ensure they have enough tips.
What is A20 or B20 (depending on the injection volume)?
If an order sits unclaimed in Will Call past its Day 10 text warning, it automatically cascades into this specific bucket 24 hours later.
What is the "Outdate" bucket?