S.O.S
Sales Tools
What is "Sales Sheet & Whole Home Savings Calculator"
How much is Standalone Mobile?
What is "Unlimited $40/ Unlimited Plus $50"
Did the specialist communicate the value of
What is "Spectrum Internet, Mobile, Video, Voice"
Customer Loyalty
What is Mobile ID and what is the goal?
What is "Scanning every ID for Mobile and the goal is 95%"
Warm welcome, Build Rapport, Confirm Purpose For Visit
What is Greet and Connect step?
Worth 2x the Points
Adding Internet to a existing location?
What is a "Roomate Account"
Mobile customers get this advantage
What is "Spectrum Speed Boost"
Set The Stage for Customer Loyalty
You are required to call your leader for
What is "Any Cash Variance"
Communicate and Demonstrate Value
What is the Discovery Step?
What SPP 4 re-bundle package is $100
What is "Internet Gig and 2 Unlimited Lines"
Did the specialist provide you with a
What is "Comparison against the competition?"
Set The Stage Greet and Connect
What is "I promise that before you leave today, I will make sure we take care of all your seamless connectivity and entertainment needs."
Worth 2X Points
Not a operational metric but part of your daily numbers
The goal is now 30% last cycle was 20%
What is "Accessories"
Pitch SPP4 Price Guarantee (Based on Discovery)
What is the Offer step?
All Customer Loyalty offers require?
What is "2 Unlimited/Unlimited Plus Lines"
Did the specialist communicate the added value of these X included?
What is "Spectrum Entertainment Apps?"
Tee Up The Offer
What is "Most Importantly, would you like to guarantee your price for 2 or 3 years?"
This Core action will result in Termination
What is "Cancel/Rekey from another sales channel or agent"
Bundle
What package is $21.25
What is "Standalone Mobile with Internet Gig"
When was the last time Riverside scored a 100% Mystery Shop and by which specialist?
What is " fiscal August and by JJ"
Assumptive Close
What is "This package fits your needs, lets get going with the order. I am certain that I can get you connected today!"
This mobile action will result in Termination
What is "Disco/Reco Mobile"