Therapeutic Communication 1
Gives the person time to collect thoughts or think through a point
What is SILENCE
"Tell me about your concerns." Is an example of which type of therapeutic communication?
What is a BROAD OPENING OR OPEN-ENDED QUESTION?
The majority of the nurses' time is spent here. This time is client-focused and focused on what is important to the client. In this phase the nurse encourages therapeutic communication by recognizing cues to further discussion
What is the WORKING PHASE?
Comments that tend to impose the nurse’s standards on the patient.
What are judgmental comments?
Patients who are made to feel as though they are receiving the “third degree” become resentful, usually stop talking, and try to avoid further conversation.
What are probing questions?
Indicates that the person has been understood
What is ACCEPTING
The nurs states: "I'm not sure I understand. Can you explain it to me?"
What is SEEKING CLARIFICATION?
The nurse reviews the medication record and other data to prepare for the next phase. While gathering data the nurse can identify preconceived notions about a client's situation, acknowledge these feelings and make a conscious effort to avoid biases.
What is the PRE-INTERACTION PHASE?
Communication that occurs between two or more people with a goal to exchange messages.
What is interpersonal Communication?
These types of questions tend to cut off discussion, even when the person might wish to continue.
What are YES or NO questions?
Looking into the other person’s eyes. A glance, for example, is often an attention-getting method to open conversations
What is eye-contact
Calling attention to an incorrect or delusional idea or perception of the patient.
What is VOICING DOUBT?
Goals of the therapeutic communication session have been met in this phase. The nurse should lead up to this approaching phase rather than abruptly ending the conversation. A review of goals and achievements also occurs in this phase.
What is the TERMINATION PHASE?
Nurses must communicate with team members in a manner that promotes open communication and mutual respect.
What is teamwork and collaboration?
A stereotyped, trite, or pat answer that suggests that there is no cause for anxiety or concern, or they offer false assurance. Patients tend to interpret them as a lack of real interest in what they have said.
What is a Cliche?
Being present shows the patient that they value them and are willing to give them time and attention.
What is OFFERING SELF?
Lightening the mood can help the nurse establish rapport and promote a positive state of mind without giving the impression that their situation is not serious.
What is USING HUMOR?
During this phase, the nurse addresses the client by name and also introduces themself to the client. It should outline a timeline for the encounter and an explanation of what will occur.
What is the ORIENTATION PHASE?
The transmission of information without the use of words
What is Non-verbal communication?
A question that tends to produce answers that might please the nurse but are unlikely to encourage the patient to respond honestly without feeling intimidated.Example: "You aren't going to smoke that cigarette are you?"
What is a leading question?
Acknowledging a patient's behavior.....The nurse makes the following comment: "I noticed you took all of your medications today."
What is GIVING RECOGNITION?
The ability to recognize, understand and share feelings with another person. Understanding the patient's situation or perspective.
What is EMPATHY?
A purposeful, interpersonal information-transmitting process through words and behaviors based on both parties' knowledge, attitudes, and skills which leads to client understanding and participation. This interaction also assists the nurse to build a trusting relationship with the patient.
What is THERAPEUTIC COMMUNICATION?
Despite its individuality, touch is viewed as one of the most effective nonverbal ways to express feelings of comfort, love, affection, security, anger, frustration, aggression, excitement, and many others.
What is touch?
This type of communication often implies that the nurse knows what is best for the patient and denies them the right to make decisions and have feelings. It also tends to increase the patient’s dependence on caregivers.
What is giving advice?