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Case Study Review
Lean Operations
Quality Management
Flexibility
Japanese Principles
100
In this case study, we learned how the use of next-day air shipments and company culture can deliver can enhance the customer experience.
What is Zappos.com-Developing a supply chain to deliver WOW!
100
An operational concept that had its beginnings in the development of JIT production and inventory management practices in the automotive and electronic sectors.
What is Lean Operations?
100
A quality practice that is defined as "a quality-centered, customer-focused, fact-based, team-driven, sr. management-led process to achieve a firm's strategic imperative through continuous improvement."
What is Total Quality Management (TQM)?
100
The tailoring of product or service features for a particular group or individual.
What is Customization?
100
A (demand pull) concept that involves using a simple mechanism to signal the need for replenishment. It is commonly used in JIT manufacturing environments.
What is Kanban?
200
In this case study, we observed how scarcity and lower inventory levels of a broader product offering can help add value (and margin) to a firm's operations.
What is Zara; Retail@ the speed of fashion?
200
A production replenishment system where production is initiated only when requested by a down stream operation. (This system can also apply to on-demand shipments from vendors).
What is Just-in-Time (JIT)?
200
A quality and improvement program that seeks to detect and eliminate the causes of defects in any product or process. It is a statistical based set of principles with the "goal" of driving processes to operate within +/- six standard deviations of their means (99.9999998% error free).
What is Six Sigma?
200
The process for delivering a customized good or service while maintaining low cost, quick delivery, and high quality.
What is Mass Customization?
200
A term that literally means "waste". From an operational perspective, this term refers to any activity that absorbs resources but creates no value.
What is Muda?
300
In this case study, we questioned the strategy of focusing primarily on the customer vs. focusing on the competition.
What is Amazon Web Services?
300
A production process that requires setting up dedicated lines for each different product family in a facility.
What is Cellular One-Piece Flow?
300
Also known as DMAIC, and is the most widely used of the Six Sigma methodologies.
What is Define-Measure-Analyze-Improve-Control?
300
This is one of the means an firm can employ to increase flexibility.
What is: acquire flexible technology, OR reduce setup & cycle times, OR cross train the workforce, OR maintain excess capacity?
300
A concept that focuses on "continuous improvement" and requires a process that is visible, repeatable, and measurable.
What is Kaizen?
400
In this case study, we evaluated a new fulfillment process that was designed to improve customer satisfaction.
What is Pharmacy Service Improvement at CVS?
400
The principle of having only a limited number of suppliers. (With fewer suppliers, it is easier to implement the full range of lean tools).
What is Supplier Rationalization?
400
A process that allows for continual improvements (through a series of smaller improvements) that includes the following steps: (1) Design process to improve results, (2) implement plan/measure its performance, (3) assess measurements, (4) decide on changes.
What is the Plan-Do-Check-Act (PDCA) Cycle?
400
This type of variability is perhaps the most obvious reason for a firm to develop flexibility in its operations.
What is Demand Variability?
400
A term for "production leveling". It is a process used to maintain some consistency in the production system even in the presence of demand variation.
What is Heijunka?
500
In this case, we learned about a firm that provided value-added services across the entire supply chain in a so-called “borderless” manufacturing environment.
What is Li & Fung?
500
A tool that is used to plan lean operations by identifying and mapping each step in the process. (It can identify wasteful movements, unnecessary steps, and excess inventory).
What is Value Stream Mapping?
500
These are the four key cost categories associated with quality management.
What are Appraisal, Internal Failure, Prevention, and External Failure costs?
500
These are the five types of variability that require the need for flexibility in a firm's operations.
What is (1) demand variability, (2) supply variability, (3) product or service variability, (4) process variability, and (5) workforce & equipment variability?
500
The quality concept that "things will work they way they are supposed to." Per the textbook, this includes examining the intangibles that affect the process and working to optimize their impact on the process.
What is Atarimae Hinshitsu?