Food Safety
What temperature range is known as the "danger zone" for food?
5°C to 60°C
Why is hand washing important in hospitality?
To prevent the spread of germs
Espresso and steamed milk with added chocolate syrup or powder for a sweet, chocolately flavour.
Mocha
Plant-based milk produced by soaking and grinding soybeans, boiling the mixture, and filtering out remaining particulates.
Soy milk
What is the first step in greeting a customer in a hospitality setting?
Making eye contact and smiling
What does HACCP stand for?
Hazard Analysis Critical Control Point
How long should you wash your hands for?
At least 20 seconds
A shot of espresso diluted with hot water
Long black
Known for its rich, creamy texture and full-bodied flavor due to its high natural fat content. Most used milk to make coffees
Full cream milk
What is ‘upselling’ in customer service?
Suggesting additional items to increase a sale
Name one foodborne illness caused by poor hygiene.
Salmonella / E. coli / Listeria
Name one time when you must wash your hands during a shift.
After using the toilet / touching raw food
Small, concentrated shot of espresso with a strong flavour and crema on top.
Short black
Is dairy-free, plant-based liquid with a watery texture, a mild nutty flavor, and a creamy finish.
Almond milk
A customer has a food allergy but didn’t mention it when ordering. What should you do?
Inform the kitchen immediately and take extra care to avoid cross-contamination
What color chopping board is used for vegetables?
Green
What PPE might you wear when handling food?
Gloves, apron, hairnet, mask, leather shoes
Espresso-based drink made with steamed milk and foam, often dusted with chocolate powder.
Cappuccino
It has least fat among all milks so coffee might be less creamy.
Skim milk
What is the main purpose of using a customer feedback form?
To gather opinions and improve service
What does “FIFO” stand for and why is it important in food storage?
First In, First Out – to use older stock first
What is the correct procedure for cleaning up broken glass in a kitchen?
Wear gloves, use broom & dustpan, no bare hands
Which espresso-based coffee has the shortest extraction time?
Ristretto
Creamy, lactose-free, plant-based milk with a mild, porridge-like flavor, a good source of dietary fiber.
What is the importance of cultural awareness in hospitality?
To respect diverse customs and provide inclusive service