HIPAA
A persons name, date of birth, address and phone number
What is Private Health Information (PHI.)
The A in AIDET
Medicare Secondary Payer Questionnaire
Sandy Cheeks Wears a space suit and helmet underwater so she can hang out with
Who is SpongeBob SqarePants.
Term for staying on the line to announce transfers
What is warm transfers.
Sharing your secure computer login and password
What is HIPAA Violation.
Give an example of Introduce
What is Good Afternoon. Thank you for calling Trihealth. My name is ____, an Appointment Coordinator, how may I help you?
Where you would list a patient is self pay
What is the red Folder under Documents.
School that Harry Potter attended.
What is Hogwarts.
Best way to contact Lead or Supervisor for immediate need
What is Jabber.
Where PHI can be updated
What is at the front desk of the office.
Give an example of Duration and Promise.
What is I promise not to take up too much of your time, I have a quick Covid questionnaire that will take about 2-3 minutes.
The Policy Holder on the Insurance
What is Subscriber.
How many days are in a year
What is 365 days.
The required amount of notice for PTO Requests
What is 5 business days.
Jessica did not verify the caller's name, but did give out the patient appointment details. The caller ended up not being on the PHI
What is HIPAA Violation.
The E in AIDET
What is Explain.
You are required to ask religion and race every time the patient calls
What is only if the information is missing.
Disney's first film
What is Snow White.
How to communicate that you will be tardy or absent
What is the Call Off Line.
Alert in EPIC that pops up when a clinician or an end user tries to access a patient’s chart that is considered restricted
What is break the glass.
Behaviors expected of all team members
What are always behaviors.
How to list someone is unemployed
What is not employed.
Cincinnati's Major League Baseball Team
Who are the Cincinnati Reds.
Reference guide to assist with handling different scenarios or to obtain an office address
What is Workbook.