DG/NEB
This department handles new interconnection applications and assists the customer until the contract and interconnection is completed.
What is Distributed Generation?
These are the 2 types of disconnections for credit reasons.
What are SONP and SOBA?
Use this code when resolving a DTRK for a different customer than the one who was disconnected.
What is NCMOV?
The program where check payments are found.
What is TD Bank Portal?
A customer can listen for this to confirm they successfully armed the meter.
What is a click when pushing the On button?
This group handles requests for customers who are already interconnected, who are taking over locations that already have an interconnection, subscribe to a generator's service, or need other contract changes.
What is Net Energy Billing?
These must feature a prominent statement alerting customers of the change in the credit process between seasons.
What is a Winter Warning Letter?
Check this to determine whether or not to resolve a DTRK as RECV vs RECVA.
What is whether or not a final bill was issued?
EFT payments can be made and researched through this system.
What is Kubra?
This is found in the tree and indicates the customer has a collar.
What is an A/Asset icon?
Customers who are generating their own power have this indicator icon on their account.
What is a yellow N in the tree?
The PACU for a notice includes amounts due from this timeframe.
What is anything before the print date of the notice?
The length of a disconnect window.
What is 10 business days?
The 2 places used to manage customer access to EBPP.
What are Kubra Subscriber Manager and EBPP User Maintenance?
Customers can find a chart with this on versantpower.com under Energy Solutions > New Meters.
What is radio frequency (RF) signals compared to common household items?
When a customer requests a changeover at a location where the previous customer has installed solar panels, you must email NEB and end this.
What is the Deny Change of Service Alert?
The specific rights that must be given to a customer with any type of notice.
What are medical emergencies, assistance options including AMP, the right to dispute with the MPUC, and conservation measures?
This is never reopened once it has expired.
What is a DTRK?
A MIAPP is resolved through these two steps.
What are an adjustment on the incorrect account and a header entry on the correct account?
Customers who actively qualify for this receive a reduction in their monthly AMI opt-out fees and initial one-time installation fee, but not on a reconnection fee.
What is LIAP?
Customers who have net energy billing cannot also have this T&D rate.
What is TOU?
The payment options for a customer who is SOBA who requires a deposit.
The PACU must be paid in full to reconnect.
What is NODWN/50% on the first bill, 25% on the second bill, and 25% on the 3rd bill following reconnect.
These must be discussed with a SONP customer by the initial CSR prior to resolving the DTRK and notifying Credit the customer is ready for reconnect.
What are payment arrangements and deposits?
The acceptable methods of payment for Cash Only status customers.
What are payments made at an authorized agency/Western Union location, money order, and credit/debit card via Kubra?
Unlike legacy meters, AMI meters allow customers to subscribe to these without installing a different meter.
Can you explain why?
What are NEB and TOU?
AMI meters have multiple registers, but not all legacy meters had this capability.